We used Value Analytics back in 2017 as our first year of internal evaluation, but the evaluation unit required it to be customised which we did, it worked for that. However, I don't have the original file anymore, so can't reset it back to the standard version (would love one if anyone has it!!) which I wouldn't mind just having living in the background iykwim. Year 2, we used Survey Monkey and email spam, as well as a custom component and posts within the community. Year 3, we didn't bother surveying the users as many had already been surveyed in person or over the phone via some research we had running with two universities here in Australia. Plus users tend to let me know regularly if they need to express anything. We have been looking at using the survey option via Hot Jar, which our organisation uses for a few other sites. I also have a monthly newsletter that users often respond to. Regular newsletter goes to all members via Campaign Monitor, including inactive, so there are always the inevitable unsubs and many unopened. Curious as to what others are doing too!
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