If you previously were using TinyMCE elsewhere, you are in luck as Support can usually edit the config file to do whatever you need it to do, though sometimes it can also be a bit wild to accomplish. I would start with just jumping into a ticket w/ all the problems you are facing, and see how many they can quickly solve off the top of their heads, you may need to just be super clear with what you want, and you may need to escalate the ticket if nobody responses for a few weeks as it's going to end up being one of the more veteran guys on the support team who digs into it probably.
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