We have a release blog where we release product updates/notifications, as well as a release calendar and a discussion forum used for each release -> https://community.anaplan.com/t5/Updates/ct-p/Platform-Updates We also maintain a known issues list, using labels to designate the status of each -> https://community.anaplan.com/t5/Known-Issues-and-Workarounds/bd-p/Known-Issue-Workarounds It's not a perfect system, especially with ensuring it is always up-to-date as we ultimately maintain Community, while our product teams are responsible for these sections, so it's sometimes a battle to ensure everything is being properly maintained/updated.  With that said, it's definitely been something we have continued to improve on over the last few years, and plenty of improvements to go!  Let me know if you got any questions. ... View more

Our team just relaunched our AMA series on our Community - We've honestly tried a little bit of everything, from doing a "Everyone ask questions this week, and next week we do a video reply" to more traditional AMA style real-time, as well as just doing an open session as we have right now where anyone can ask questions all week. https://community.anaplan.com/t5/Ask-Me-Anything/bd-p/AskMeAnything (This admittedly doesn't look pretty if opened on mobile right now) ... View more

May be a silly question, but are you working with Lithium/Khoros professional services/support on this?  They'll need to enable and work with you to utilize SSO if you have not used it before as best I understand. ... View more

For what it's worth, you could just leverage Zapier + email escalations to do some things.  We've utilized this in the past to monitor forums, alert employees for unanswered topics, etc.  Works out pretty well.  We didn't see much in terms of wanting to respond directly from slack, as you lose a lot of the benefits to doing that in the Khoros editor / the flows get a bit wonky.  (Plus we selfishly want to get folks into Community, not keeping them out of it). ... View more