I would also like to know this information. Also are there refresher courses for past certifications? ... View more

@MarkAtTruth  I definitely agree with the public discussions. I think however the most important thing is to connect members. Sometimes a member would feel more comfortable asking a question or sharing sensitive data through a PM. We wanted them to know that is possible.  I don't however know if we can track how many PMs are sent. That would be really helpful to see.  ... View more

@MarkAtTruth, We did deploy a welcome tour in April. As a byproduct we deployed smart tips (on screen elements that allow you to get more information) around Notifications/Settings and Private Messages.  The impressive stat is the 126% increase on average visits to the PM page after that smart tip deployment. I know staff don't even know you can PM in Community so this was a nice increase in awareness.  As a bonus, I love that Walkme gives me stats about where in the world members are joining from. I believe you can get that from Google Analytics but that is just another thing to set up. @jamiemccardle I think the training is good however lengthy  (~20 hours for basic knowledge) for a SaaS platform that is as specific as this one is. It would have been MANY more hours if we didn't have an inhouse expert. He was a lifesaver with deployment and made my post training work less than 10 hours.  I do know that the Walkme implementation team are great to work with. Definitely buy their services to help you.  If you have more questions, feel free to PM me.  ... View more

I did want to give an update. We were able to successfully use this feature but ONLY when we limited the emails to less than 500. I suspected anything more wouldn't work well from 18 years in software. My Sys Admin is working to make the default email not look completely suspicious. We had several partners not open the email and other report the messages were caught in spam.  ... View more