@MarkAtTruth, We did deploy a welcome tour in April. As a byproduct we deployed smart tips (on screen elements that allow you to get more information) around Notifications/Settings and Private Messages. The impressive stat is the 126% increase on average visits to the PM page after that smart tip deployment. I know staff don't even know you can PM in Community so this was a nice increase in awareness. As a bonus, I love that Walkme gives me stats about where in the world members are joining from. I believe you can get that from Google Analytics but that is just another thing to set up. @jamiemccardle I think the training is good however lengthy (~20 hours for basic knowledge) for a SaaS platform that is as specific as this one is. It would have been MANY more hours if we didn't have an inhouse expert. He was a lifesaver with deployment and made my post training work less than 10 hours. I do know that the Walkme implementation team are great to work with. Definitely buy their services to help you. If you have more questions, feel free to PM me.
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