Hello @Finney0225, Planning is always good. We launched our Khoros community about 2 years ago and I have only 2 people (including me) so I can't give you much advice on structure. I will tell you that on small teams you wear many hats. I know I shouldn't be manager and SME and moderator (sometimes). Reality is I am. If you are building a team, be certain to set the expectation that the employees will have 'fluid' job responsibilities. Unless you have found the tree that grows money, you likely will start small. If you did find the tree, PLEASE send me a seed. 🙂 Finally, we are a product support focused community that is growing our member engagement but ALL of our adjunct moderators (about eight ) have product knowledge. They are more like SMEs doing moderation. We ticket all their time so I can tell you that on average it takes about 15 minutes to answer one post. These are technical post and our software is large. Hope this helps! Melissa
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