Hi @svenja_  We had a problem changing a password that turned out to be related to a content filter we'd written.  We went to ADMIN > MOD TOOLS > Content filters and into settings for the filter causing the problem, and removed "user" from the "Apply this filter to" list and that fixed it. This might not be what's causing you angst but I thought I'd let you know, just in case it helps. ... View more

Hi @VikasB  I have tried this and it works a treat - thanks for the tip!  When I "select * from..." I get a size of 25 but when I changed the query to "select count(*) from..." I get a count of 969.  Do you know why this is?    ... View more

Hi @delevine  I have been working on the default notification settings, and noticed that a user can also change/set their email format preferences in their profile here: The notification settings can be changed in ADMIN but I have not found where you can setup the default email format settings. Nevertheless, this might provide another clue that will help you solve your problem. Hope this helps ... ... View more

Hi @delevine  The only thing I can think of is that you're applying the formatting to the text version instead of the HTML version in STUDIO > TEXT EDITOR > EMAIL TEXT?  Sounds obvious but it might not be?   The only issue I've encountered is that (after much trial and error) DIVs are almost universally ignored in HTML emails.  We had to use a table (yuk) for layout purposes.  Hope this helps ... ... View more