About RyanMcClelland

RyanMcClelland

Happy birthday, Khoros Community! This community has helped me several times when I've found developer documentation or a knowledge base article showing exactly what I need to do to enable a certain feature in the community admin tool. It's definitely saved me from having to reach out to Khoros Support! It's so meta to use a community for help with a community. You gots to love it.

RyanMcClelland

I am Ryan, too! I'm the community manager for a B2C support community for users of our financial professional software, and we're also using Case Portal for B2B support. Happy to huddle up with y'all next week!

RyanMcClelland · ‎06-05-2019

I have a user asking why the OP does not appear at the top of every page of a multi-page thread. It doesn't look like this is an option in Admin. I've done a search of this community and I can't find anything that quite fits this request. Has anyone heard of this before? Apparently it's how threads were displayed in the legacy forum we just migrated a large number of users from. Wanted to make sure this didn't already exist as an idea before I submit it.

RyanMcClelland · ‎03-05-2019

At long last, the new name is revealed! The next big question is what will the Lithys be called? 🤔

RyanMcClelland · ‎08-24-2018

At my company, the Customer Engagement team owns the community. We are a part of the larger Customer Service organization, which includes the Customer Success and Support teams. Our Marketing colleagues have expressed interest in the community in terms of gathering insights about our customers, but they do not want to own it.

Re: Happy 11th Anniversary, Khoros Community!

Re: Connecting: Online Help/Support Communities

Pin OP at the top of each page

Re: We Are Khoros

Re: What department owns community in your organization?