It sounds like they also need to have this granted in order to move into any location. This means they can move a post to anywhere in your community as long as it's not a restricted area they don't normally have access to e.g. Community Moderator.   Do you already have the Move posts set to grant for those users who are seeing this issue?   ... View more

Sorry I don't we weren't given that information. If you do get it from support and can share that would be interesting for us too. Good luck.  ... View more

Seconding what @JasonHill and @Drew_C on how this works. We often switch out SSOIDs from a new member account to an older account they wish to access using the method outlined. This ensures the member has access to edit previously authored content and preserves theirs ranks/roles/user statistics from the old account.  Remember before you take an SSOID and associate it with another account you have to modify the SSOID on the account you're taking the SSOID from by appending _dupe to it. This then allows you to free that SSOID to apply to the old account. This assumes you're using SSOID as your unique identifier. The Edit Users tab details this workflow out for you too to help you make the switch.  Ideally when you switch an SSOID using this method you want the newer account to have no posts associated with it. If we ever have this scenario we suggest that the user recreate the post when they get connected to their old account and then we close the new account and delete the now duplicated content from that account prior to closing.  ... View more

I've had similar experiences where I click it and nothing appears to happen or the download fails. I just put it down to performance issues with the bulk data export or site capacity - sometimes it works better and faster for me when the site activity is lower for us. Interested to hear any feedback you get from Support on this, good luck! ... View more

@CarolineS We use this too and depending on how large your member database is it can take some time. You can track progress using this tab in Community Analytics and when it's available it should give you a download option.  ... View more