taramueller
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Joined 8 years ago
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Records Mismatch of "Raw Conversation data"
Hello, I am pulling “ Raw Conversation data” of below highlighted report type- While comparing data straight pulled from Khoros dashboard with the data pulled via using API of above highlighted “OPEN_AT_END” report type. I found the data direct from Khoros dashboard is having more records than the data pulling via using API. For reference – Parameter, I used here listed below in Postman tool for testing:- Could you please help me to figure it out what causing issue here?Let me know if you need more clarity on this issue. ThanksRe: Response processing time issue.
Hello, I know the length of time an export takes to run will vary based upon the amount of data being requested. So, I just tried to pull data of yesterday (only one day data of the team_performance_interval event) that too ruunerState showing RUNNING. What I observed from the past two weeks maybe because of your system load, speed of retrieving data afternoon was bit slow in result shows runnerStatus still RUNNING. And sometime throw "error 404 not found"too. Can you help me to figuring out the actual problem of this? Thanks,Response processing time issue.
Hello, Am trying to pull the dataset of "team_performance_interval " using API. Before moving forward, I tested in POSTMAN, where I receive response as you can see in the highlighted part [in below image] , Right now runnerState field is showing CLOSED but most of the time, It shows still RUNNING. So my query is how much time “runnerState” will take to show “CLOSED” in result ? because for going forward that “runnerStatus” should be “CLOSED” to call again. PS : Iam pulling last 2 days of data at the interval of 30mins. Let me know if you need more clarity on this. Thanks, Pradeep Pal Pradeep.Pal@Midco.com
