Miran
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Joined 8 years ago
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2022 Customer Awards: Spiff - Rookie of the Year
Company: Spiff Company background: Spiff is the leading sales compensation platform that automates commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations, Spiff is the first choice among high-growth businesses. The platform aligns and enables finance and sales operations teams to self-manage complex incentive compensation plans and provides transparency for sales teams. Contact: Miran Saric Title: Customer Community Manager Related URLs: https://community.spiff.com/, https://spiff.com/, https://www.linkedin.com/company/spiff-co/, https://twitter.com/Spiff_Inc, https://www.facebook.com/spiffinc/ Kudos Category: Rookie of the Year 1. Describe your company and your organization. Spiff is the leading sales compensation platform that automates commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations, Spiff is the first choice among high-growth businesses. The platform aligns and enables finance and sales operations teams to self-manage complex incentive compensation plans and provides transparency for sales teams. 2. Why did you choose to invest in Khoros and what was your experience before making the switch from a previous solution or investing in new technology. We chose to invest in Khoros as it’s the industry leader in the community platform space and we want to provide the best possible experience for our users, whether through exceptional support in the shape of forums, to networking in groups, to industry-best thought leadership knowledge bases. The numerous feedback and positive words we’ve received since launch from our users has more than validated our decision to go with a best-in-class product like Khoros. There was no community presence at Spiff prior to Khoros so that was a fantastic opportunity for us to provide our users with the best possible offering right off the bat. We researched a few other platforms but none of them provided quite the immersive combination of engagement, support, and direct feedback to the Spiff team the way Khoros does. With the launch of our own Khoros community, we're now able to aggregate a variety of methods of communications into one secure location rather than relying on multiple systems such as internal communication tools, ticketing systems, and more. 3. What were your goals when investing in Khoros technology and what successes have you already experienced because of the investment? Were you able to gain traction faster than expected? Please include metrics if possible. Our goals when investing in Khoros, at least in the initial phase, were less quantitative and more qualitative. We wanted to create an environment focused on the voice of the customer and partner, as well as Spiff team members. The goal was to foster an environment where our members would feel enabled and comfortable enough to reach out, whether to post feature requests in our idea exchange, get the quick solutions they need in our support forums, or simply engage and network with other users taking part in the Spiff journey. Part of the strategy was to launch as a closed community for Spiff team members, customers, and partners only. In the first three months, we’ve received numerous instances of highly positive feedback for both the current community experience, as well as suggestions for enhancements in the future. Our goal of creating enthusiasm and buzz has certainly been met and we have a number of features in the works to be rolled out in the coming months. In the approximately 100 days since launch, we’ve had 200 members register leading to over 9,000 page views in over 2,300 visits. Our members have logged over 75,000 minutes online in that time and have received nearly 500 badges in that time. The Spiff Community, at the time of this submission, houses over 200 pieces of content published, from blog posts, to knowledge base articles, to ideas and support forums posts. Even though we're technically a closed community with the vast majority of our content and programs behind a role wall, we're still enthusiastic and encouraged about the performance we've seen so far from our community!Re: Slack - Community Integration
Hey RahulHa , thanks for the regular updates. You mentioned last August that, "Support for additional channels on Slack each corresponding to different nodes in the community is not something that is available today." Do you happen to have any updates on this enhancement? Thanks!API request
Hello, We want to be able to bring the consolidated data from the three main sections (Traffic, Members and Content) but we could not find a direct API call that could give us this consolidated information that a "user report" direct download would do. Therefore and presently, the only way we found out how to solve this are either bringing each sub-section separately, (Blogs, Ideas Exchange, etc.) or build a single JSON per Board ID but with everything. Nonetheless, while the first potential solution is not practical (there are too many subsections to bring to eventually generate the consolidated view), the second solution assumes that the source data remains "static" and thus can represent a potential thread to data load sustainability if source data changes from a "pivot" point of view. In summary, while the first approach (bringing every subsection through the BulkAPI) conveys creating multiple (a lot!) modules in our internal Data Hubs and it is not efficient at all, the second approach (JSON files and Board ID) involves keeping the source data "static" forever (subsections) to eventually be able to create the consolidated (main section) aggregates from Khoros. Consequently, we want to ask if there is a way to get exposure via an API to the consolidated data in each of the 3 main sections (Traffic, Members and Content). Additionally, while trying to bring all the data from the Users (details such as name, type, login, rank, etc) and other metrics (kudos given / received, articles published, messages/comments given etc.), we encountered the following issue: The users data from Khoros API does not yield all these numbers directly. For example, for every user its metrics column will have a unique query attached to it. So, in order to get number of X or Y or Z metric, we need to execute a query for each user for each of these columns back to Khoros API, making it unpractical. To put some numbers, if we had 100K users in our Community, we would need to call the respective queries 100K times per column. Impossible. Since we have a user report section in the Community Admin section that allows us to get all these users' numbers and metrics, I am assuming that Khoros might have a simpler way of getting all these records without running so many API calls. Is this possible? In a way, the request is very similar to the one from the previous question. Thanks for any help provided!
