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melissapotvin
‎06-15-2022
  • 73 Posts
  • 49 Kudos Given
  • 0 Solutions
  • 113 Kudos Received

Re: Looking for examples of federated search

melissapotvin
Advisor
‎02-01-2022 04:00 PM
‎02-01-2022 04:00 PM
We said goodbye to Coveo and went to Grazitti SearchUnify which sat on both Community and Support Portal.  However, case logging has now moved to Community and support portal retired.  Double win !       ... View more

Re: Customer examples of Help Center Knowledge Bases

melissapotvin
Advisor
‎02-01-2022 03:52 PM
‎02-01-2022 03:52 PM
Here is a link to our Support TKB Knowledge Base.  We migrated thousands of articles from salesforce - We use product association and labels to organize  https://community.qlik.com/t5/Knowledge/tkb-p/qlik-support-knowledge-base We also have an integration with Qualtrix for 5 star rating on articles (replacing kudos) ... View more

Re: Select more than one label? Is it possible?

melissapotvin
Advisor
‎09-24-2021 08:44 AM
‎09-24-2021 08:44 AM
I really like this Jason, the button look in the styling.  Might have to steal that one 🙂 ... View more

Re: Community Visitor Counts

melissapotvin
Advisor
‎06-16-2021 07:37 AM
‎06-16-2021 07:37 AM
Sometimes its seasonal as we generally do see a decline in the summer months.  Also, we are noticing more 'partial registrations' lately which is opportunity for follow up.  ... View more

Re: Video reporting?

melissapotvin
Advisor
‎03-30-2021 03:35 PM
‎03-30-2021 03:35 PM
As it has been a few years since your post I wonder if any gains on this have been achieved as I am also in need of some metrics around video usage.    ... View more
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‎06-15-2022 01:47 PM