We are using Salesforce and the Khoros Case Portal.  The Author field is showing the email address right now.  Sometimes, we see the Community username.  I haven't figured out what causes the username to show over the email sometimes.    We want to pull the Contact Name from Salesforce instead of the email.    Salesforce has objects and fields from which data is pulled. For this instance, we are pulling Contact.Email field from Case object. But, we do not have anything as such Contact.Name/ or any field providing the name in Case. Do we need to pull the Contact's Name from another object?  If so, how do we access another object?   Is anyone else pulling name or know how to pull name over email address? ... View more

Hi! I would like to reopen this case. We have one knowledge base articles that need to be shown in two knowledge bases. We don't want to duplicate the article. Do you have any suggestions? ... View more

I'm assuming this is a feature request but thought I'd ask.  I'd like to have placeholders be able to automatically be removed, no longer appearing in the KB showing moved after a certain period of time such as 30, 60, or 90 days.  Has anyone found anything similar anything similar? ... View more