MarcusCl
Khoros Alumni (Retired)
Joined 7 years ago
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Re: Khoros Care v25.05.2 Release Notes
Hey annalisadib, thanks for your patience and sorry for the delay in getting back to you. The UI you’re seeing wasn’t actually intended to be released just yet, which is why there’s no documentation available at this point. That said, to give you a bit of background: the intent behind that feature was to support mapping captured form data to author metadata and attributes within the author panel. I don’t typically share early stage details like this, but felt you deserved some insight. There’s no confirmed timeline for when this will be available and while I’m not able to share more specifics right now, I hope that context is helpful.55ViewsSign in to react to this post0CommentsRe: Khoros Care Release Notes, week of March 21, 2022
Hi Notmark-VFZ - Thanks for the thoughtfully feedback! Hopefully the fixes with the new editor will improve the quality of life for your moderators. We are aware of the issue with editing messages and this will be resolved in the next release. Also, the below 2 issues are being reviewed now: Quotes duplicate themselves in Care Pasting formatted text Thanks again! MarcusViewsSign in to react to this postCommentsRe: Modren chat API
Hello, and welcome to the platform! Please see my responses below: This sounds like you are asking about a translation layer, which isn't available (although it is interesting). However, you can configure Modern Chat to present in the language of the end-users browser, and in doing so you can route the conversation to the appropriate agent. We would expect a live agent to respond from the Agent console from the UI. The Bot API is specifically for the bot to respond. To understand the Modern Chat capabilities I suggest going to the Chat guide located here. You can use Flow to respond as a bot to the end-user (your customer), there are steps you would take in Flow to register a bot to a source integration, after that you can set up your bot responses from the Flow UI. Can you provide more details on the agent-facing bot use cases? (FYI: gijs) Yes, a dev care instance can be provisioned. Please speak with your Account Team to have it spun up. Hope that helps and let me know if you have any questions. Thanks, MarcusViewsSign in to react to this postCommentsRe: Khoros Care Release Notes, week of December 7, 2020
Louiz_Q Although we have out of the box rules, you can also use "Custom Regex Pattern" to build custom filtering rules such as a US address and/or serial numbers. Hope that helps, and let me know if you have any questions.ViewsSign in to react to this postComments
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