LisaB
Khoros Expert
Joined 14 years ago
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Re: Tips and Tricks to Improve Success Rate
Toby you're quite right, the system cannot qualitatively assess community replies. The reminder is based on a received response to the topic, and by default worded to ask the question if the response solved the problem, and when it did invite the member to mark it as solved. Its a great option many communities use, but not every feature fits every community 👍
