About i_am_ryan

i_am_ryan

Hello all! I work for an enterprise community that provides Saas/On-premise IT software (for generalization). People share information that is helpful for other people to know to provide an answer but could also be a security/privacy risk to those users. As of now, I've just been redacting that information. Sometimes we then want to escalate these posts to Support or other internal people where they want that information we deleted. We've been pondering creating a private replica of every forum and just copying that post over to that space to preserve that data. Does anyone have any way they are able to preserve this information while also keeping it out of the community's eyes? Cheers, Ryan

i_am_ryan · ‎01-16-2020

This is what ours looks like in staging. The message list and message box areas are very compact and it's an odd experience to get the mouse in there and scroll down to see more content. Feels off to me.

i_am_ryan · ‎01-08-2020

Hi @lilim Thanks for your help. Just to clarify. 1. If we ban a user, nothing happens to their content unless I take the action of marking their content as spam. So a banned user's content and name would continue to exist in the community. 2. Closing an account will keep all the users posts, but be changed to an anon. name. This would be kind of similar to deleting a user?

i_am_ryan · ‎01-07-2020

@lilim Thanks! I didn't know where was a close account feature. Any documentation on this? What happens to banned users content? Do we have options to remove it, keep it there but changed to a fake name?

i_am_ryan · ‎01-03-2020

Hello all, What happens when you ban someone? I found this post, but it doesn 't really cover it. https://community.khoros.com/t5/Community-Moderation/Ban-a-user-from-the-community/ta-p/109755 Also, what are some situations where you would ban someone (for not doing anything wrong). Our community is SSO and sometimes people leave one company and join another and they end up with two accounts but different emails. Would this be a situation where you would ban the old person, or let it live on? Any other non-serious situations you've banned someone? Thanks, Ryan

What do you do with sensitive yet helpful data?

Re: Private Messenger v3 styling and layout

Re: Banning a user and in what situations do you do it?

Re: Banning a user and in what situations do you do it?

Banning a user and in what situations do you do it?