Hi Wendy, Thanks for your input. Our community is a technical one for users who purchased our product or who are trialing it out. This is our copy for the automated email that gets sent out (after 2 day after a reply is made to their post) "We encourage you to review and if you find it useful please give kudos to the poster. If the post answers your questions sufficiently, please consider marking it as an Accept as Solution. Accepted solutions help the community at large find answers faster. Thanks for contributing, The AppDynamics Community Team Tip : Make sure to click on the link to reply directly in community. Replying to this email won't post a reply to the community thread." Then after two days of no action, we follow it up with this via a PM " It looks like your post got a reply recently. If the reply helped answer your question, can you please take 5 seconds to click the “ Accept as Solution ” button on the reply. This helps confirm that the question was answered and builds a knowledge bank of answers in the community. If the reply did not answer your question, jump back into the conversation to keep it going. Thanks for your contributions. Best, Ryan, AppD Community Manager" For the time being, we have decided not to allow any in email action as we were told this did not work very well. Which is why we added the tip to our email notification too. Replying direcrly in the thread is something we could try - our thinking here was we don't want to clutter the conversation with "admin" type of replies. I do see your side of this, it kind of puts them on blast and can also show the behaviors we are trying to encourage.
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