You're right @cang_household : i thought it was a role based setting and apparently it is not. Sorry for that. Yet, maybe there is a customization path here, to be checked with your CSM and our PS team.
That said, Khoros Care would be perfect to manage a seamless workflow, distributing only relevant content to the right persons in your organization. If a new post/idea is assigned to a specific workqueue/smartview or directly to a user, email notification could be sent so your employees are in realtime touch without any effort with community content.
Simple settings example on Khoros Care User Profile
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