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Drew_C
yesterday
  • 15 Posts
  • 12 Kudos Given
  • 1 Solution
  • 10 Kudos Received
Member profile

⚡️??

Re: File Size Limitation

Drew_C
Occasional Advisor
Occasional Advisor
Wednesday
Wednesday
Our community had been set to 10 MB. When I needed that maximum upped to 25 MB, I opened a support ticket to do so. I should mention that the Byte values on the platform are in binary, not decimal. So 25 MB = 26214400 Bytes (not 25000000 Bytes). 81 is an oddly specific maximum, but I imagine it's due to a conversion error. Easy conversion: https://www.gbmb.org/mb-to-bytes ... View more

Re: Problem with role permission display: Bug

Drew_C
Occasional Advisor
Occasional Advisor
‎05-01-2020 11:07 AM
‎05-01-2020 11:07 AM
I'm glad you posted this! I was working with our TAM to review some permissions recently and noticed this too. I've been meaning to open a support ticket for it. If you want to PM me your support ticket number, I'll see if I can recall the details of what I was seeing and will open a new case referencing yours. ... View more

Re: Email Notification Config -- Non-existent domain

Drew_C
Occasional Advisor
Occasional Advisor
‎04-24-2020 11:08 AM
‎04-24-2020 11:08 AM
Update: We added an A record sending requests to a server redirecting to the main community site. I've only heard back from one of the users so far, but he confirmed his email notifications work now! Any other thoughts? ... View more

Email Notification Config -- Non-existent domain

Drew_C
Occasional Advisor
Occasional Advisor
‎04-22-2020 03:46 PM
‎04-22-2020 03:46 PM
I've got a couple of users unable to receive emails from the community because their mail server is configured to reject messages from non-existent domains. Emails are sent from no-reply@noreply-community.company.com (a non-existent domain). We have the correct SPF/TXT entry in DNS, but adding a CNAME is not allowed, per rfc1034. It sounds like we just need to add an A record pointing to a server to redirect back to the community domain. Does this sound right? How is your email set up? ... View more

Re: Remove Subscribe Option

Drew_C
Occasional Advisor
Occasional Advisor
‎04-22-2020 09:47 AM
‎04-22-2020 09:47 AM
Hi @jamiemccardle, it seems in my mind that the "Turn off board subscriptions" option would do this, but if the subscribe option isn't disappearing, you'll have to do it via roles at the board\node level. You can do this by going to Users -> Defaults -> Permissions and Denying "Use Subscriptions" in that board\node. I think that'll do it- but be sure to test with accounts with a few different user-roles. I hope this helps! ... View more