The best chatbots are fail proof. Not because they're futuristic super computers — but because they know their limits and when to hand off to human agents.
We're talking with Rob Lawson from Google's messaging team to deliver conversation design tips and show off Google's newest messaging channel. Join us to learn:
How to know when a customer experience can be automated, and when to use simple or conversational chatbots to automate it
Best practices for bot flows, such as when to handoff to human agents and how to design conversations for clarity and appropriate tone/brand voice.
Why Google’s Business Messages is an ideal channel for rich customer support experiences and automation
Choose the best time for you:
LIVE Tuesday, August 11, 1PM CST
Tuesday, 18 August, 11 AM BST
Tuesday, 18 August, 11 AM AEST
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Today, we're excited to announce Google's Business Messages is now available within Khoros Care! The new channel makes it easy for customers to initiate rich messaging conversations with brands, and integrates with Khoros Care alongside your other consolidated channels.
Google’s Business Messages is the easiest way for billions of Android users (and iPhone users with Google Maps) to discover and message brands on Google Maps and Search. With rich, asynchronous messaging capabilities, Google’s Business Messages enhances conversations with carousels, quick replies, and photos, in addition to showing expected wait times, answers to frequently asked questions, and the ability to connect with a live agent seamlessly.
If you have physical locations listed in Maps, or get high search volume for your support team's contact info, adopting Google's Business Messages is a no brainer. It's one of the most powerful tools available to make life easier for your customers and transition more call and email volume into messaging.
Learn more about Google's Business Messages here — and contact your Khoros rep to get a demo of this exciting new channel in action.
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