About AshishKe

AshishKe · ‎12-20-2022

@Parvez_AL Support is reviewing the details and will connect with you on this.

AshishKe · ‎12-14-2022

Hi @Parvez_AL , renaming the labels in the Admin settings page should work in this scenario. If a large number of posts are associated with the label, the system could take some time for the change to reflect across all posts, so i would suggest re checking it later and the tabs should work fine. In case you are still seeing any issue, please raise a support ticket with the details and the team can look into it.

AshishKe · ‎12-08-2022

@Parvez_AL Editing the old label name as @jamiemccardle suggested should help in your case. The new name will be reflected on all posts where the label has been used in the community. If you do not want the old name to appear in the predefined labels list , you should edit the list in the board level settings, remove the old label and add the new label name there.

AshishKe · ‎11-21-2022

Hi @rmikolajczyk , the user needs to be a supervisor user to be able to view all the cases created with the account to which the user is linked. On the user contact, in Salesforce, there is a checkbox, is supervisor . That has to be checked. Also, in the community admin settings--Feature-->CasePortal, you have to update the queries for 'search query parameters- my view and org view' (especially if the case has custom fields). Support should be able to help with that if required.

AshishKe · ‎09-07-2022

Hi @Natkinson , as part of archiving, the content in the Community is de-indexed from robots.txt and sitemap indices, to enable removal from the indices of general purpose search engines like Google. Also, the handling has been designed in such a way that when a related URL is provided, automatic redirection to the related URL overtime transfers the organic traffic and SEO benefits (PagerRank, keyword rankings etc.) coming from now-archived page directly to the new URL.

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