Hi @rmikolajczyk , the user needs to be a supervisor user to be able to view all the cases created with the account to which the user is linked. On the user contact, in Salesforce, there is a checkbox, is supervisor . That has to be checked. Also, in the community admin settings--Feature-->CasePortal, you have to update the queries for 'search query parameters- my view and org view' (especially if the case has custom fields). Support should be able to help with that if required.
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