Aurora: Revoke a badge
As an admin, you may want to remove a badge if it was awarded in error or if you suspect that the member “gamed the system” to receive the badge. Note: To revoke badges, you must be assigned a role with theRevoke Badges permission granted. To revoke a badge: Go to the Member Profile of the member whose badge you want to revoke. At the top right of the page, click View All Badges. At the top right of the member badges screen, open the Settings (gear icon) menu. Click Manage Badges. Hover your cursor over the right side of the row of the badge you want to revoke. When the button appears, click Revoke. Revoked badges remain in the list on the Manage Badges window but are grayed out and displayed with a date indicator of when the badge was revoked. If you revoked a badge by mistake, you can hover your cursor over the right side of the revoked badge in the list and click Re-Grant. Related topics: About Badges and Badge Sets Delete badge sets and badges51Views0likes4CommentsAurora: Change your community's name and SEO information
If necessary, an admin can change the community’s name. They can also update SEO information. Open the Account menu and go toSettings > Community Structure. In the structure tree, in the row of the community level, select Settings (gear icon). On the Edit Community Info window: change the community name in the Community name field. enter or change SEO related information in the SEO title and SEO description. Select Save.58Views0likes0CommentsAurora: Featured Idea Statuses widget configuration
The Featured Idea Statuses widget displays the idea statuses you choose to feature and is available on the Ideas Dashboard page template. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. When members access the widget in the community, they can click the status name to view the All ideas page scoped to that status. Layout The Featured Idea Statuses widget includes the List and Card layouts. From the Edit Widget panel, select one of these options to change the layout. List The List layout gives you a simple view of the statuses featured in the widget along with the number of ideas (if chosen to be included) associated with each status. Card The Card layout showcases the idea’s status name in the center of the card with, if chosen to be included, the idea count of each status displayed above the status name. Configuration options List style The options in the List style section for List layouts are the following: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Widget title Enter a title to appear at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Idea Statuses Click Edit Sample Content to open a window where you can select sample idea statuses to preview how the widget will look in the community. Click Add Status to add statuses you want to feature one by one. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Note: The sample statuses you select here are not saved or published to the community. You must add the actual idea statuses you want to feature on the desired page in the community. There is no global source for adding places that would apply it to every instance of the widget. See Feature content, places, and idea statuses on a page. Click Preview to return to editing the widget. List item/Card elements List item elements and Card elements determine what information is included for each item in the widget. Turning off or on the toggles hides or shows the elements. In this case, you can turn on or off the indicator for the number of ideas with the Show idea count toggle. Number of items The Number of items slider enables you to indicate how many idea statuses can be displayed on the widget. More options Additional options are available at the bottom of the Edit Widget panel: Include "Show More" link adds a link to the bottom of the widget to enable visitors to display additional items once the Number of items has been reached. Optimize page-load time uses lazy loading to load images as the member scrolls down the page. Related topics: Feature content, places, and idea statuses on a page41Views2likes0CommentsAurora: Featured Places widget configuration
The Featured Places widget displays a list of places (KBs, forums, blogs, ideas boards, and/or event boards) in the community that you choose to feature. You can configure it to focus on top-level boards only or to present sub-places within those communities as nested items. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Layout There are 2 layouts available for the Featured Places widget: List and Card. List style The List layout creates a vertical list of places, enabling members to identify and navigate to parts of your community quickly. Line items can include avatar images as well as descriptions, post totals, and more. There are 3 list styles available in the List layout: The Space list style divides items in the list using a blank space rather than a solid visual divider. The Divide list style adds a solid horizontal line between line items. The Border list style separates items in the list into separate sections. Card The Card layout showcases each place in a card and includes an expansion feature that opens an additional panel with any sub-places under each item. Cards can be configured by their Card Size and Card text alignment: The Card Size setting changes the overall size of the avatar and text so that it takes up more horizontal room in the card. You can choose between Medium and Large content sizes. The Card text alignment setting aligns text within each card. Aligning text to either the Left or Right places the text so that it hugs the side of the card; however, the avatar image (if selected) will center itself above the text. Configuration options Title You can enter a title for the widget to display at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Places Click Edit Sample Content to open a window where you can select sample places to preview how the widget will look in the community. In the Places field, search for a place to add. You can then reorder a place by grabbing it with your cursor and dragging it to the desired location. Note: The sample places you select here will not be saved and published to the community. You must add the actual place you want to feature on the desired page in the community. There is no global source for adding places that would apply it to every instance of the widget. See Feature content, places, and idea statuses on a page. Click Previewto return to editing the widget. List item/Card elements List item elementsand Card elementsdetermine what information is included for each item in the widget. Turning off or on the toggles hides or shows the elements. List item/card element options include: Avatar (Card only): The place’s image. Description: The place’s description. Post count: The total number of posts in the place. Unread post count: The number of unread posts in the place. Most recent activity timestamp: The timestamp of the latest activity (in days) in the place. Lock Icon (Closed, hidden, and read only) (List only) Expand category children (Card only): An expandable section at the bottom of the card so you can view the category children. The Lead with drop-down menu in the List layout sets which element appears first in the widget for each item. The Max lines of description text slider available for both List and Card layouts sets the number of lines of description text to display for each item in the widget. Number of places The Number of places slider sets the number of places that appear in the widget before the Show More link appears. The List layout includes a slider for the Number of category children. If the value of this slider is greater than 0, child places are displayed as nested objects under the parent. More options Additional options are available in the More options section: The Include "Show More" Links toggle turns on the Show More feature if the number of places exceeds the value of the Number of places slider. The Optimize page-load time toggle turns on the lazy loader, which loads images as the member scrolls down the page, shortening the initial page load time. Related topics: Feature content, places, and idea statuses on a page106Views1like0CommentsAurora: Featured Content widget configuration
The Featured Content widget displays posts from blogs, knowledge bases, forums, and/or ideas boards within your community that you choose to feature. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Layout The Featured Content widget includes three layout styles: Detailed List, List, and Card. From the Edit Widget panel, select any of these three options to change the layout. Each layout has its own set of unique options, which are explained in List Item/Card Elements. Detailed List The Detailed List layout features a smaller thumbnail accompanied by the item's title, various elements, and a preview of its content. List The List layout gives you a simple, minimalistic view of the items featured in the widget. You can see the title as well as any elements toggled on in the List Item Elements area of the Edit Widget panel. Card The Card layout showcases the item's image, providing a visually appealing summary of your featured content. Configuration Options List Style There are 3 available options in the List style section for the Detailed List and List layouts: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Title Enter a title to appear at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Content Click Edit Sample Content to open a window where you can select sample content to preview how the widget will look in the community. In the Content field, search for sample content to add to the preview. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Note: The sample content you select here will not be saved and published to the community. You must add the actual content you want to feature on the desired page in the community. There is no global source for adding content that would apply it to every instance of the widget. See Feature content, places, and idea statuses on a page. Click Previewto return to editing the widget. Number of Items The Number of Items slider gives you control over the number of items displayed on the initial page load before the Show More option appears. List Item/Card Elements List item elementsandCard elementsdetermine what information is included for each item in the widget. Turning off or on the toggles hides or shows the elements. These elements include: Author: The author's name. Author Rank: The rank of the author. Body preview/teaser: Preview text for the content. Media Preview: A preview of any media included in the content. Like/Vote Count: A total number of likes or votes the content has received. Reply Count: The number of replies to the content. Tags: Any tag(s) associated with the content. Timestamp: The time and date the content was published. Place:The category or board of the content. View count: The total number of views the content has received. Solved Badge (Discussions only): A badge indicating whether the content has been marked solved. Time to Read (Blogs only): An indicator of the length of time the average person will take to read the content. Unread Messages Indicator: (DetailedList) The total number of unread posts or comments on the content (for example, "1 unread"). Centered Card Content: (Card) Center text on the card. The Lead with drop-down menu lets you display the item author's Avatar, discussion style Icon, or None, along with the item in the widget. More options Additional options are available at the bottom of the Edit Widget panel: Include "Show More" Link adds a link to the bottom of the widget to enable visitors to display additional items once the Number of items has been reached. Optimize page-load time uses lazy loading to load images as the member scrolls down the page. Related topics: Feature content, places, and idea statuses on a page162Views1like0CommentsAurora: Feature content, places, and idea statuses on a page
In many Aurora communities, people who are not admins and therefore have no access to Designer may need to edit featured content and featured places on a particular page. With the Edit items in list widgets permission enabled for their associated role, a member can go right to the page where they want to add featured items and add content, places, or idea statuses using the Edit Featured Content, Edit Featured Places, or Edit Featured Idea Statuses button. By default, community members with the Group Owner or Group Curator role are granted the Edit items in list widgets permission. An admin must have first added the widget from Designer on a particular page template. From then on, members with the appropriate permissions can edit the featured items as desired at any time on the pages tied to that template. When admins add the widget in Designer, they can preview how it will look within the community using sample content. Because some pages in your community may benefit from different featured content, places, or idea statuses, the sample content added in Designer is not published to the community.You must go to the page in the community where you want to feature content, places, or idea statuses and add them there.Featured content is decided on each individual instance of the widget. Note:Currently, there is no way to draw featured content, places, or idea statuses from a global source. Be sure to update the featured widget on every page where you place it. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Feature content Go to the page in the community where you want to feature content. Locate the Edit Featured Content area and click the button. In the Content field, search for content to add. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Click Save to commit your changes and return to the page. Feature places Go to the page in the community where you want to feature places. Locate the Edit Featured Places area and click the button. In the Places field, search for places to add. You can then reorder a place by grabbing it with your cursor and dragging it to the desired location. Click Save to commit your changes and return to the page. Feature idea statuses Go to the Ideas Dashboard page in the community where you want to feature idea statuses. Locate the Edit Featured Idea Statuses area and click the button. Click Add Status as many times as necessary to add the idea statuses you want to feature. (Optional) Reorder the statuses by grabbing them with your cursor and dragging them to the desired location. Click Save to commit your changes and return to the page. Related topics: Configure the Featured Content widget Configure the Featured Places widget Configure the Featured Idea Statuses widget Permission descriptions About roles and permissions151Views1like0CommentsAurora: User fields synced between Community and Salesforce
This article lists the user fields that are synced between the community and Salesforce. Note: "Data type" defines the type of data a field can hold and its specific constraints. For instance, number(5,0) accepts whole numbers up to five digits, with no decimal places (e.g. 99,999). Data Element Data Type Description Saved in Salesforce? Members’ Basic Details First name Text (50) User's first name Yes Last name Text (50) User's last name Yes Email address Text (50) User's email id Yes Members’ Community Details Khoros User ID Number (7, 0) Khoros' internal user ID Yes isUserDeleted Text (50) Whether the user is deleted or not Yes Rank Text (50) Rank assigned to the user in Khoros Yes Roles Text (50) Roles assigned to the user in Khoros Yes Registration Time Text (50) Time stamp when the user registered on the community Yes Last Visit Time Text (50) Time stamp when the user last visited the community Yes Biography Text (50) User's self composed profile description Yes Administrative Notes Text (50) Additional notes by administrator Yes Location Text (50) Geographic location of the user Yes Khoros SSOID Text (50) (External ID) (Unique Case Insensitive) Khoros community user SSO ID Yes User Profile Avatar URL Text Area (255) The user avatar URL Yes Community User URL URL (255) Community user URL Yes Community ID Text (50) Khoros community ID (member username) Yes User's Community Statistics / Metrics Metric Logins Number (5, 0) Number of times the user has logged in on the Khoros community Yes Metric Minutes Online Number (10, 0) Total duration, in minutes, the user has been online Yes Metric Page Views Number (10, 0) Count of pages the user has viewed on community Yes Metric Posts Number (6, 0) No. of posts the user has authored on the Khoros community Yes Metric Messages Read Number (6, 0) No. of messages user has read the Khoros community Yes Metric Private Messages Sent Number (5, 0) No. of private messages user has sent to other community users Yes Metric Private Messages Received Number (5, 0) No. of private messages user has received from other community Yes Metric Average Message Rating Number (4, 4) Average of the rating (Kudos) given by other users, to the messages posted by the user Yes Kudos Count Number (18, 0) No. of Kudos received by the community user No, fetched from Community No of Accepted Solutions Number (18, 0) No. of solutions accepted by the community user No, fetched from Community Members’ Other Details REST URL Text (255) REST URL for the user's account profile on the community Yes Contact Lookup (Contact) Lookup reference to the Salesforce Contact record mapped to email ID of the community user record Yes Other details displayed on Community User Page Recent User Messages Posted Messages recently posted by user Fetched by Community Recently Read Messages Messages recently read by user Fetched by Community192Views0likes0CommentsAurora Community site structure hierarchy and terminology
This quick reference guide lays out the hierarchy and meaning of some of the site structure terminology in Khoros Community Aurora. Hierarchy Glossary Term Definition Blog Board that houses blog posts Blog post Individual post on a Blog board Board General term for lower-level Place that holds content; encompasses Blog, Event board, Forum, Knowledge Base, and Ideas board Category Highest-level Container in your community; can contain Groups and Boards Comment A top-level response to a post on a Board Container General term for higher-level Place that houses Boards; encompasses Category and Group Content Collective term for posts (for example, “Our community contains a lot of content about our products.”) Content Type General term for the style of content that coincides with the Board types: Blogs, Events, Forums, Knowledge Bases, Ideas Discussion Individual post on a Forum Event board Board that houses events Event Individual post on an Event board Forum Board that houses discussions Group Higher-level Container that enables community members to engage around a common theme or purpose; can contain Boards of one content type Ideas board Board that houses ideas Idea Individual post on an Ideas board Knowledge base Board that houses knowledge base articles Knowledge base article Individual post in a knowledge base Place General term that encompasses Containers and Boards Post General term for an individual piece of content if type is irrelevant; encompasses blog post, event, forum discussion, knowledge base article, idea (for example, “If you want to make a post in our community, sign in first.”) Reply A response to a comment Related topics: About Community site structure Community Structure Best Practices111Views1like0CommentsAbout Aurora Analytics
To have a successful community, you need to know what’s working and what needs improvement. Aurora provides a robust set of analytics so you can get actionable insights to drive traffic and member engagement. You can determine what kinds of content needs improvement, what your members steer away from, and what they want more of from your community. These metrics help you learn where your members come from, what type of content they engage with, and where to focus on to reach new people. Having clear data enables you to plan towards community goals and make informed decisions to change course when things aren’t working. Aurora Analytics provides visual dashboards and interactive reports to provide you with high-level and detailed data on how your community is performing. Note: Currently, users can see the metrics up to the previous day in Aurora Analytics.. Data is reported in Coordinated Universal Time (UTC). Accessing Aurora Analytics To access Aurora Analytics, open your Account menu and click Analytics. Note: Members must have anAdmin or Analytics role to access Aurora Analytics From the Analytics page, you can access Dashboardand Reports. The Dashboardprovides you with an “at-a-glance” view of the activities that best indicate the overall health of your community and member engagement across your community. You can customize Dashboard settings to your requirements and get the most out of your data analysis. Reports present you with key metrics on content, boards, categories, and members in a tabular format. Related topics: Accessing Analytics Dashboard Dashboard Settings Aurora Analytics Metric Definitions Aurora Analytics Reports Refer to the Khoros Communities Analytics Essentials course for training on Communities Analytics.446Views3likes0Comments