About Aurora Moderation
It is important for your community to be a positive space where members feel welcome, safe, and engaged. To foster this environment, moderators constantly monitor community activity by reviewing content for appropriateness, based on the guidelines you’ve put in place for your community.
Using the Moderation tab in the Content Management dashboard, moderators can quickly review and process large volumes of member-generated content. Depending on how you’ve set up your moderation process, content can be reviewed either before or after it is published to the community. From the Moderation tab, you can moderate forum discussion posts and their replies, ideas and their comments, as well as comments on blogs, knowledge bases, and events. Also, you can view the posts or private messages that are rejected as spam, abuse, or for other reasons and take further action on these posts or private messages.
Moderation process
You can set the moderation mode at the board level.
- Required: Moderators must moderate content to make it available in the community. (This was previously known as pre-moderation in Communities Classic.)
- Selective: The content is published, but moderators can moderate it after publication. (This was previously known as post-moderation in Communities Classic.)
- Auto-approved: Content does not require moderation and is approved automatically.
Learn more about configuring moderation modes for various content types.
When members post content on the community, the content is immediately routed to the Moderation, based on the moderation settings for that board.
Note: When a board is set to Required moderation and members post content on this board, a confirmation message is displayed on the post indicating that post will be published as soon as it is approved from moderators:
View Moderation tab
Members with elevated permissions (Admins and Moderators) can access the Moderation tab in the Manage Content dashboard. Note that you must enable content moderation at the community level to view the Moderation tab.
Members will see the Spam, Abuse, and Moderation tabs. The Moderation tab is where you can review content. By default, the Moderation tab is displayed with the list of unmoderated posts, where the Moderation status is set to unmoderated.
The Moderation tab lists:
- Title: title of the post, reply, or comment
- Author: authors of the posts and replies
- Date: the date on which the post or reply is sent for moderation.
- Status: the publication status (Published or Unpublished) of the posts and replies.
- Number of views, likes, and comments for each post, reply, or comment.
Note: You can sort this list based on the Date.
From the Moderation tab, moderators evaluate the posts and replies. They can then approve or reject them, and also message authors about their content.
When approved, posts are published in the community or remain in the community based on the moderation settings at board level. They are then removed from the Moderation tab.
When rejected, the posts are removed from the community. The posts that are rejected as spam can also be viewed in the Spam tab.
Learn more about approving or rejecting posts sent for moderation.
To view the rejected posts or private messages, go to Filters and set Moderation Status as Rejected.
From the Moderation tab, you can:
- Open any post to view the content
- Search and filter posts
- Approve or reject posts
- Message members on moderation actions about their posts
- Review the posts or private messages that have been rejected as Spam, Abuse, or other reasons
Refer to the Khoros Communities Moderation Essentials course for training on this feature.