Aurora: Header and Footer configuration
The global Header & Footer page template is a bit different from some of the other page templates because it’s applied across the entire community. It enables you to style the top and bottom portions of your community site pages for a cohesive experience. As with other page templates, you can reorder widgets within both the Header and Footer sections. See Create and arrange sections in a Page Template. Header You can adjust settings for the entire Header section and/or for the widgets that make up the Header. Header settings For the overall Header page template, you can adjust these settings: The Background color selector applies your selected background color to the entire Header page template (behind the widgets). The colors available here have been set in your community's theme. When you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. The Background image feature enables you to upload a background image for the entire Header page template (behind the widgets) and configure how it is aligned and displayed. The Background image appearance enables you to adjust 3 different settings for the image selected for the Header page template: Size: Choose from among Auto, Contain, and Cover. Position: Choose an option with a combined alignment of center, left, or right and bottom, center, or top. Repeat: Choose from among No repeat, Repeat, Repeat X, and Repeat Y. Note: Background color and image are visible through transparent widgets. For example, in the screenshot below, an image was chosen for the overall Header, and the gray background color chosen for the Banner widget was set to 51% opacity. Therefore, the Header image is showing through the selected Banner color. Out of the box, the page header is made up of three customizable widgets: Navigation widget Breadcrumb widget Banner widget Designer enables you to add more widgets to the Header if desired—click Add widget (plus icon) and select a widget. Customize as desired. Refer to Getting Started with Widgets to see a list of the widgets you can use. Navigation widget configuration The Navigation widget is the portion of the Header page template that contains links to navigate your community. Use the following settings to adjust this widget to your specifications. Note: The Navigation widget cannot be adjusted on any other page templates. Navigation links Navigation links in the Aurora Navigation widget are entirely customizable. You can add and arrange links next to the logo in the header or in the side menu. Create a text link Text links are the links that appear in the body of the navigation bar to the right of your logo. Note: If you want to add any community pages that are outside of your community structure (such as the Groups home page) to the navigation, you can follow the procedure for adding an external link. Enter the URL for the page in the URL field. Create a side menu link Side menu links appear when a community member opens the side menu. This enables you to maintain a clean navigation bar in cases where you have too many menu options to display at once. Note: If you want to add any community pages that are outside of your community structure (such as the Groups home page) to the side menu navigation, you can follow the procedure for adding an external link. Enter the URL for the page in the URL field. Change link highlight style You can adjust the highlight styling, color, font, and alignment of links in your navigation bar using these tools available in the editor. The Link highlight style area of the menu focuses on the method by which links are highlighted as you move your cursor over them. The 3 available options are: Color: When you hover your cursor over a link, the color of the link changes. The specific color is defined in the area below the Link highlight style and depends on whether you have visited the link previously. Underline: When you hover your cursor over a link, the link is also underlined in a color defined below the Link highlight style. Background: When you hover your cursor over a link, the background of the link changes to a color defined below the Link highlight style. Link and icon colors There are 4 color options for the navigation bar you can adjust. These include: Link color: The color of the link label when it is not highlighted. Link highlight: The color of the link label when it is highlighted. Icon color: The color of any icons that appear in the navigation bar. Unread highlight: The color used to highlight a link that has not yet been visited by the member. The color drop-down menu doesn't just display the currently configured color for the item—it also indicates whether or not a selected color meets accessibility rules for the community. If you adjust the highlight style or color setting in a way that doesn't meet the rules, a caution icon appears over the color indicator. Additionally, when you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. Link style and alignment In this area, you can adjust the size, style, and alignment of the text links in your navigation bar. Font size: Use the slider to adjust the size of the font of the links. Font weight/style: Use the Style drop-down menu to adjust the style of the font of the links: Light, Regular, Medium, Bold, Italic. Alignment: Select from left, center, or right alignment for link placement on the navigation bar. Logo height The Logo height slider changes the amount of vertical space (in pixels) that the logo is given in the navigation bar. Mobile devices and other small viewports may display a smaller value than the one set here when space is limited. Other elements The following settings enable you to show or hide additional elements on the navigation widget: Language picker: (for Localized Communities only) The drop-down menu that enables community members to switch between your enabled languages. With the Style drop-down menu, you can also indicate whether you want to show the Icon, the Label, or the Icon and Label. Search icon: The magnifying glass icon that gives members access to the community's search functionality. Register link: If an unauthenticated or unregistered user is on the site, they can access the registration link to create an account. Username: Username of the currently authenticated member next to their avatar in the navigation bar. Background color and image You can set a background color or add a background image to your navigation bar using these options. The Background color selector applies your selected background color to the navigation bar and any drop-down menus that appear from it. The colors available here have been set in your community's theme. When you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. The Background image feature enables you to upload a background image for the navigation bar and configure how it is aligned and displayed. The Background image appearance enables you to adjust 3 different settings: Size: Choose from among Auto, Contain, and Cover. Position: Choose an option with a combined alignment of center, left, or right and bottom, center, or top. Repeat: Choose from among No repeat, Repeat, Repeat X, and Repeat Y. The Background opacity option lets you set the percentage of opacity in the image you’ve uploaded. Visual effects The Visual effects settings enable you to turn on or off visual elements for the navigation widget: Fixed position on page scroll: Fix the navigation bar into position at the top of the page as you scroll down. Show bottom border: Show a small border at the bottom of the navigation bar to separate it from other page elements. Show bottom shadow: Add a drop-shadow effect to the bottom of the navigation bar. Boundary padding The Boundary padding settings add padding to the top and/or bottom of the navigation bar. The first number field enables you to set the amount of vertical padding (in pixels) above the logo. The second field enables you to set the vertical padding (in pixels) below the logo. Breadcrumb widget configuration The Breadcrumb widget is the portion of the Header page template that shows the member where they are in the community, especially within the hierarchy of parent and child places. Note: The Breadcrumb widget cannot be adjusted on any other page templates. Link color and highlight You can adjust the color of the breadcrumb links and icons: Link and icon color: The color of the links and icons when they are not highlighted. Link highlight: The color of the link label when it is highlighted. Background color You can set a background color for your Breadcrumb widget using these options. The Background color selector applies your selected background color to the breadcrumbs. The colors available here have been set in your community's theme. When you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. The Background opacity option lets you set the percentage of opacity in the image you’ve uploaded. Visual effects The Visual effects settings enable you to turn on or off visual elements for the navigation widget. For the breadcrumb bar, the only visual effect option is Show bottom border, which adds a small border to the bottom of the breadcrumb bar to separate it from other page elements. Banner widget configuration The Banner portion of the Header page template contains the title of the page as well as any descriptive text you’ve included for a particular page. Note: You can override the settings of the banner in the page header on individual page templates outside of the Header & Footer template. If you make changes to the banner on another page template and you want to revert it to the default Header & Footer banner, you must reset the page template for that individual template. At that point, the global Header & Footer page template banner will appear on that page template. If you don’t reset the page layout after making changes to the banner, the banner will operate independently of the one on the Header & Footer template. Text colors Use the Text color drop-down menu to set the color for any text that may appear in the banner. The color drop-down menu doesn't just display the currently configured color for the item—it also indicates whether or not a selected color meets accessibility rules for the community. If you adjust the highlight style or color setting in a way that doesn't meet the rules, a caution icon appears over the color indicator. Additionally, when you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. Background color and image You can set a background color or add a background image to your navigation bar using these options. The Background color selector applies your selected background color to the navigation bar and any drop-down menus that appear from it. The colors available here have been set in your community's theme. When you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. The Background image feature enables you to upload a background image for the navigation bar and configure how it is aligned and displayed. The Background image appearance enables you to adjust 3 different settings: Size: Choose from among Auto, Contain, and Cover. Position: Choose an option with a combined alignment of center, left, or right and bottom, center, or top. Repeat: Choose from among No repeat, Repeat, Repeat X, and Repeat Y. The Background opacity option enables you to set the percentage of opacity in the image you’ve uploaded. Visual effects The Visual effects settings enable you to turn on or off visual elements for the navigation widget. For the banner, the only visual effect option is Show bottom border, which adds a small border to the bottom of the banner to separate it from other page elements. Footer You can adjust settings for the Footer section and/or for the widgets that make up the Footer. Out of the box, the Footer contains an uneditable widget with basic footer content (for example, some links to important areas in the community, Powered by Khoros information, etc). This widget is intended as a placeholder that you can delete and replace with your own footer content. You can adjust settings for the entire Footer section and/or for the widgets that make up the Footer. You can adjust the following settings for the overall Footer page template: The Background color selector applies your selected background color to the entire Footer page template (behind the widgets). The colors available here have been set in your community's theme. When you hover your cursor over a color choice in the color picker, the hex code is displayed. This enables you to distinguish between similar colors before making your selection. The Background image feature enables you to upload a background image for the entire Footer page template (behind the widgets) and configure how it is aligned and displayed. The Background image appearance enables you to adjust 3 different settings for the image selected for the Footer page template: Size: Choose from among Auto, Contain, and Cover. Position: Choose an option with a combined alignment of center, left, or right and bottom, center, or top. Repeat: Choose from among No repeat, Repeat, Repeat X, and Repeat Y. Other widgets You can also add custom or Text/HTML widgets to the Header & Footer. In these cases, several options are available. All options described in Custom widget configuration and Text/HTML widget configuration are available with the addition of two more options under More options: Use width of page content: Sets the widget as wide as the page content only rather than as wide as the browser window. Remove widget wrapper: Removes the default padding around the widget. Related topics: About Page Templates Using Page Templates Create and arrange sections in a Page Template Getting Started with Widgets Override the global banner on page templatesKhoros Communities: Aurora 25.03 Release Notes
The Khoros Communities: Aurora v25.03 Release introduces performance improvements, several new permissions, the ability to download your case list, moderation enhancements, post activity limit updates, improvements to the developer experience, and many bug fixes to improve the member experience.Aurora: User fields synced between Community and Salesforce
This article lists the user fields that are synced between the community and Salesforce. Note: "Data type" defines the type of data a field can hold and its specific constraints. For instance, number(5,0) accepts whole numbers up to five digits, with no decimal places (e.g. 99,999). Data Element Data Type Description Saved in Salesforce? Members’ Basic Details First name Text (50) User's first name Yes Last name Text (50) User's last name Yes Email address Text (50) User's email id Yes Members’ Community Details Khoros User ID Number (7, 0) Khoros' internal user ID Yes isUserDeleted Text (50) Whether the user is deleted or not Yes Rank Text (50) Rank assigned to the user in Khoros Yes Roles Text (50) Roles assigned to the user in Khoros Yes Registration Time Text (50) Time stamp when the user registered on the community Yes Last Visit Time Text (50) Time stamp when the user last visited the community Yes Biography Text (50) User's self composed profile description Yes Administrative Notes Text (50) Additional notes by administrator Yes Location Text (50) Geographic location of the user Yes Khoros SSOID Text (50) (External ID) (Unique Case Insensitive) Khoros community user SSO ID Yes User Profile Avatar URL Text Area (255) The user avatar URL Yes Community User URL URL (255) Community user URL Yes Community ID Text (50) Khoros community ID (member username) Yes User's Community Statistics / Metrics Metric Logins Number (5, 0) Number of times the user has logged in on the Khoros community Yes Metric Minutes Online Number (10, 0) Total duration, in minutes, the user has been online Yes Metric Page Views Number (10, 0) Count of pages the user has viewed on community Yes Metric Posts Number (6, 0) No. of posts the user has authored on the Khoros community Yes Metric Messages Read Number (6, 0) No. of messages user has read the Khoros community Yes Metric Private Messages Sent Number (5, 0) No. of private messages user has sent to other community users Yes Metric Private Messages Received Number (5, 0) No. of private messages user has received from other community Yes Metric Average Message Rating Number (4, 4) Average of the rating (Kudos) given by other users, to the messages posted by the user Yes Kudos Count Number (18, 0) No. of Kudos received by the community user No, fetched from Community No of Accepted Solutions Number (18, 0) No. of solutions accepted by the community user No, fetched from Community Members’ Other Details REST URL Text (255) REST URL for the user's account profile on the community Yes Contact Lookup (Contact) Lookup reference to the Salesforce Contact record mapped to email ID of the community user record Yes Other details displayed on Community User Page Recent User Messages Posted Messages recently posted by user Fetched by Community Recently Read Messages Messages recently read by user Fetched by Community Learn more on how to create custom fields for user synchronizationFlood controls for Aurora communities
With Khoros, there are limits on how often people are allowed to post, upload images, videos, and attachments, tag content, send private messages, and other community actions before triggering activity limits. Activity limits are in place to help combat potential spam. Note: Those with the Administrator and Moderator role are exempt from activity limit restrictions; these thresholds affect only regular members. The following table lists the default activity rate settings for various actions performed by the member within a specified period of time. Actions Activity Limits Post content A member can't post more than: 5 posts in 30 seconds 15 posts in 10 minutes 50 posts in an hour Send Private Messages A member can't send more than: 5 private message in 30 seconds 15 private messages in 10 minutes 50 private messages in an hour Upload Images A member can't upload more than: 100 images at a time 5000 images per day 5000 images in the community Upload Videos A member can’t upload more than 500 videos in the community. Upload Attachments Members can’t upload more than 100 attachments per post per day. Like content A member can't give more than: 50 likes per minute 500 likes per hour 5000 likes per day Tag content A member can’t add more than: 50 tags per minute 500 tags per hour 5000 tags per day Mention people A member can’t mention more than 50 members in single post. Related topics: Activity limitsAurora: Filter the Analytics Dashboard
Aurora Analytics enables you to filter data for more granular insights. You can filter based on: Roles Ranks New Topics Username Thread ID To add filters to your dashboard: Open the Account menu and select Analytics. On the dashboard page, select + Filter. Select a filter. Enter relevant values to filter. Select Add. The dashboard displays data for the selected filter. Let's look at an example of filtering data for specific roles. Assume that you want to view metrics and activities by Administrators for the "Products" category in your community for the last 30 days. To filter for this data: Change the scope to Products. Set the date range to Last 30 days. Select +Filter. Select Roles. Select Administrator from the menu. Select Add. The Dashboard displays metrics and activities by Administrators for the "Products" category for the last 30 days. Thread ID You can use this filter to view the metrics related to a particular thread or topic in your community. The Thread ID is the ID found at the end of the community URL. For example, in the below URL, "236502" is the Thread ID for a topic in the community: https://community.khoros.com/kb/supportinformation/khoros-cookies-datasheet-community-care-marketing-khoros-bot/236502 You can add this filter under Dashboard and Reports by selecting the Filter option. You can add more than one Thread ID to the filter. After you select Add, the dashboard displays the metrics for the added Thread IDs or, in other words, the topics with those Thread IDs. Related topics: About Dashboard Settings Scope Analytics data to specific place in the community Set date ranges and data comparison time frame for Aurora Analytics Dashboard Set the Trending Discussions options for Aurora Dashboard View metrics by content type Aurora Analytics Metric DefinitionsAurora: Enable languages in your community
From Designer, you can define which languages are used in your community. You can also set which language to use by default. English is set as the default language for all new communities. To enable additional languages in your community: Open the Account menu and go to Designer > Community Text. In the row of Enabled languages, select Edit. Use the Add language drop-down menu to select languages you want to be available in your community. Enabled languages list above the Add language menu. Select Remove beside a language in that list to remove languages you no longer need. (Optional) If you want to set a language other than English as the default, in the row of that language in the Enabled languages list, select Set as Default. Select Save. Related topics: About Aurora community languagesAurora: Enable content moderation and set content moderation defaults
Community moderators review and process large volumes of member-generated content. Moderation is an important part of keeping a community a safe and engaging space for your members to participate. Depending on how you configure the moderation settings, content can also be auto-approved and skip the moderation process. The moderation process depends on the defaults you set for various boards. Admins can set these moderation defaults for forum discussions and replies, blog comments, ideas and their comments, event and event comments, media, and knowledge base comments at the community, category, and board levels. Auto-approved: The content is auto-approved and made public without going through moderation review unless flagged. Recommended for trusted areas that are self-regulated by a small group of members. Selective: The content is made public to the community without going through moderation. However, moderators can selectively review this content later, and based on the review, the content stays or is removed from the community. Required: The content must go through moderation for review, and based on the moderator's evaluation, the content is either published or removed from the community. By default, Selective moderation is set for all boards. Understanding the different moderation types Before configuring the content moderation defaults, you must understand the benefits and risks of each option: Auto-approved: Set Auto-approved for places that are designed for open discussions without any need for regulating the content posted by members. Use this option in places that are self-regulated by a small group of members who are accountable for their actions. However, we still recommend you implement the moderation process within the community to avoid spreading inappropriate information. Selective: Similar to Auto-approved, the Selective moderation process also encourages open communication among members in that they can publish content immediately without prior review. Moderators can still review the published content to ensure the posted content is appropriate and adheres to the community’s principles. Use this option in places where members expect fast-paced and live interaction without having to wait long for the moderation process to complete. However, when moderation is delayed, there is the potential risk of inappropriate content (abuse or spam) being posted that impacts readers and disrupts the community. Compared to the Required moderation process, this process is less effective in avoiding spam and abusive content. Required: Required moderation is the best way to combat spam and abusive content because the content is sent to the moderation before it’s made public in the community. This also protects your community’s reputation and creates a safe space for your members by ensuring the appropriate content is posted in the community. However, this process relies on additional resources to review the content, which may delay making the content public. This can disappoint members who want their content to be made public quickly. Set content moderation defaults at community level Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Select Moderation. The Moderation Types settings displays spam and content moderation settings. Here, you can set default moderation types for discussions, ideas, replies or comments on discussions, blog posts, knowledge base articles, events, and media. The screenshot below displays the Moderation Types, numbered for clarity. Select Edit for any of these options. A window to edit the moderation type opens. From here, you can: assign the moderation type for all members override this setting for specific roles with another moderation type value specify the roles that will bypass moderation The following is an example for moderating discussions and replies. The Community moderation type field for discussions and replies by all members fall under the Selective moderation type, and they are made public but go through moderation process. The Role-based Override field is set to Required for the roles selected in the Apply only to the following roles field. Discussions and replies by members with these roles are hidden until reviewed and approved by a moderator. The roles added to the Exclude Roles field automatically bypasses any moderation action. Similarly, you can set default statuses for other content types at the community level. Set content moderation defaults at category, group, or board levels The Moderation Types set at the community level are inherited to the category, group, and board levels. You can override these options at various levels as needed. Based on the inheritance, the settings applied at different levels are inherited to child places from their parent levels. For example, the content moderation defaults set at category or group levels are inherited to their child places. Learn more about setting inheritance. Let’s look at an example in which you want to set content moderation defaults at category level. To set content moderation defaults at category level: Open the Account menu and go to Settings > Community Structure. On the Community Structure page, select the category where you want to set the content moderation defaults. In the category settings, go to the Moderation section and set Content moderation types for content review as required. When you’ve adjusted a setting for a child place, a PARENT OVERRIDE indicator is displayed next to that setting for the child place to indicate that it overrides the settings of its parent. Similarly, you can set content moderation defaults at the group and board levels. Based on these board-level settings, when members post content on the community, the content is immediately routed to the Moderation for review. When a board is set to Required moderation and members post content on this board, a confirmation message is displayed on the post indicating that post will be published as soon as it is approved from moderators: From the Moderation tab, moderators can review content for appropriateness. They can then approve or reject it, and also message authors of the posts. Learn more about moderating content. Note: it is not possible to set different moderation levels for comments(or replies) and main posts Grant permissions to moderate content Moderation permissions should be granted only to roles assigned to trusted individuals. To manage this permission: Navigate to Admin > Settings > Users > Roles and Permissions. In the row of the role for which you want to manage this permission, select the Options menu and then Edit. In the Permissions area, below Moderation, locate Moderate Content. Select Grant or Deny as required.
