Aurora: Create and edit badge sets and badges
In Aurora communities, admins can categorize a group of related badges into a badge set. These can either progress in difficulty (such as an increasing number of likes received) or relate in another way (such as likes received, accepted solutions, and posted content rolling up into one overall achievement). After creating a badge set, admins can add badges to it. As members earn badges in a set, they can view which badges they’ve earned, and if designated by an admin, which badges they have yet to earn. Create a badge set Create a badge Edit an existing badge set Edit an existing badge Create a badge set Badge sets enable you to group your related badges together. You can also set which badge sets you want to feature on the member profile, which is useful if you have a large number of badge sets. To create a badge set: Go to Settings > Users > Badges. Click Add Set. On the Add Set window, enter a Name for the set. Click Add Set. Add badges to the set as needed. Reorder badges using the drag and drop functionality. (Optional) To feature a particular badge set on member profiles, go to the main Badges page and click the Feature (star) icon. The most recently achieved badge earned within this set is shown. Note: You can feature 5 badge sets at one time. Reorder badge sets using the drag and drop functionality. If you do not feature any badge sets, the order of the badge sets determines the badges that appear on the member profile. The most recently earned badge in up to 5 badge sets appears. Create a badge When you create a badge, it belongs to a set of related badges. Using the Criteria field, you determine the requirements needed to earn the badge. To create a badge: Go to Settings > Users > Badges. Click the name of the set where you want to add the badge or create a new badge set. Click Add Badge. On the Add Badge window, enter the Name of the badge. (Optional) Enter a Description for the badge. Upload an Icon for the badge. SVG or PNG format is required. For best results, use a square image with 240px minimum dimensions. To begin building rules for this badge, in the Criteria drop-down menu, select a criterion: Requirement builder: To create requirements guided by predefined metrics, select an option other than Roles or Advanced Editor. Then, when another field, such as Number of times, appears, enter a value. For example, to award members who receive 25 likes, in the Criteria menu, select Likes received, and enter 25 as the Number of times. Roles: To award this badge to members with specific roles, search for the applicable role and select it from the list. Advanced Editor:Enter the formula you want to use for the badge. Note: You cannot edit badge Criteria after saving the badge. Select the Hide from member profile until earned checkbox to hide the badge from member profiles until it is earned. If you do not select this checkbox, members can view this badge in gray until it is earned, when it will gain color. (Optional) To download a CSV file of all members who have been awarded this badge, click Download CSV on the Edit Badge window. Click Add Badge. Edit an existing badge set After you’ve created a badge set, there may be circumstances in which you want to manage the badges that are included within it or change the name of the set. Go to Settings > Users > Badges. Expand the badge set you want to edit by clicking its name. Complete the following as needed: To manage the set name, click Edit Set and edit the Name field. To add more badges to the set, click Add Badge. To move a badge from one set to another, ensure that the set to which you want to move it is also expanded, and then drag and drop the badge to the desired location in the destination badge set. To delete a badge from the set and from your community, hover your cursor over the row of the badge you want to delete, open the Options menu, and click Delete. Edit an existing badge After a badge has been added, the Criteria field and related values cannot be modified. If you need to manage the criteria for a badge, you must delete the badge and recreate it with the new criteria. Otherwise, you can edit the Name, Description, and Icon and change your selection for the Hide from member profile until earned checkbox. To manage these settings: Go to Settings > Users > Badges. Click the badge set name to expand the badge set containing the badge you want to edit. Hover your cursor over the row of the badge you want to edit and open the Options menu. Click Edit. Change settings as desired. (Optional) To download a CSV file of all members who have been awarded this badge, click Download CSV. Click Save Changes. Relatedtopics: About Badges and Badge Sets About badge rules and supported badge criteria Feature badge sets on the member profile Delete badge sets and badges Example badge sets and badges View badges from the member profileAbout Aurora Badges and Badge Sets
A badge is a type of visual reward that community members can earn for completing specific community actions or for achieving important community milestones. They serve as a great way to encourage members to use different community features and spend more time engaging with the community. You can create badges that encourage the specific behaviors that you want to instill in your members. When participation slows, they are a great tool to re-engage members. Note: The default maximum number of badges is set to 200. If you require more badges in the future,open a Support ticket. In Aurora, badge sets are groups of related badges. These can be designed to reflect linear progression in a particular achievement—for example, a badge set titled “Likes” could have badges in it that reflect a member receiving 10 likes, 20 likes, 50 likes, 100 likes, and so on. But badges in a set could also be related in a different way that does not require a progression, such as in a badge set called “Helping Hand,” in which there is a badge for creating a post, a badge for replying to a post, a badge for receiving a like, and a badge for having an accepted solution. When members earn badges, their profile is updated to reflect these accomplishments for everyone to see. Each badge has its own custom image, making it instantly recognizable in the community. An admin can choose to upload the same or a different image for each badge in a set. Each badge has its own event-based requirements that are calculated each time a member takes an action or has actions taken on their content or their profile. Each achievement has a unique trigger, name, description, and image associated with it. The top of the Member Profile shows the most recently earned badge in up to 5 different badge sets. If an admin has chosen to feature any badge sets, those sets are prioritized. Click View All Badges to see a complete list of earned badges. Depending on admin configuration, members may also see unearned badges shown in gray.When the member discovers new achievements, those badges gain color to show that they’ve been reached. Below the set, an indicator is displayed for how many badges in that set have been unlocked. If no badges in that set have been unlocked, “Locked” appears instead. Related topics: Create badge sets and badges About badge rules and supported badge criteria Feature badge sets on the member profile Delete badge sets and badges Example badge sets and badges View badges from the member profileAurora: About member Ranks and ranking formulas
Most online communities use a series of ranks to recognize and reward community members. When they first join a community, members typically receive a “newbie” rank. As members spend time creating and engaging with content in the community, they can advance in rank. Rank titles are visible on community member’s profiles as well as the Account menu. The criteria required for achieving ranks, however, are not visible to non-admins. About Ranks About ranking formulas About Ranks A rank is essentially the set of criteria a member must meet and the rewards the member receives as a result. The criteria for a rank typically measure a member's activity in the community over time. For higher ranks, you may want to include criteria that measure the quality of community contributions in the form of number of solutions accepted or average ratings. The rewards for a rank tend to be increased recognition in the form of special icons or styling for the member’s username and access to privileges that are otherwise restricted. Ranks should be organized in order of how difficult they are to achieve. The most difficult ranks to achieve should be displayed at the top of the ranking structure on the Ranks page and have lower numbers (shown to the left of the rank) associated with them. The higher the rank level number is, the easier that rank is to achieve and the lower it is shown in the ranking structure. For instance, 0 is the lowest rank level number in your ranking structure, but it is the hardest rank to achieve. When creating your ranks, keep this hierarchy in mind—that is, don’t put ranks in a random order or organize them alphabetically. If you don’t organize them by difficulty of achievement, they will not be awarded appropriately across the community. Ranks are calculated when a member signs in to the community or shortly after (about 15 minutes) the member has met the criteria for the rank. Note: A member can hold only one rank at a time. The most common events that affect a member's rank are: Number of Tags applied to content Registration age Minutes online Number of sign-ins Number of page views Number of posts created Accepted Solutions granted Likes received Likes given Role required (e.g., the “Moderator” role is required for the “Moderator” rank) You can also create your own ranking formula, which can include a lot more. When you first launch your community, you have a set of default ranks already created. However, you may want to add more lower-level ranks to enable members to progress more quickly and get instant reinforcement. As your community matures, you may want to add higher-level ranks that are more difficult to achieve. About ranking formulas A ranking formula is a Boolean expression composed of values for a subset of the member metrics in the system plus a variety of operators (such as and, or, not, less than, more than). If the Boolean expression equals true (this means the member meets the criteria), the member receives the rank. The operator you choose makes a big difference in the results produced by a formula. For example, you might require members to have more than 200 page views and no fewer than 20 posts. Or, you might require members to have at least 20 posts or more than 200 page views. In the first example, the member must meet both criteria before attaining the rank. In the second example, the member can achieve the rank by meeting either criterion. When you define a rank using the predefined metrics, we add an implicit “AND,” which means that members must meet all of the criteria before receiving the rank (this is the most common way to combine multiple criteria). Related topics: Create a rank Create a ranking formula About default community ranks
