Participate in our Alpha Test: Connect to Klout
We just launched an alpha functionality for highlighting influencers within the Lithium Community, and we’d love to get your feedback! When you are logged in to our community, you’ll notice new components on the community, category, forum topic and profile pages that contain calls to action to connect your community profile to Klout. Upon clicking Connect, you’ll be invited to join or login to Klout with your Facebook or Twitter account. Follow the instructions on screen to confirm your connected status. Once your community profile is connected to Klout, a "Connected" status icon will display on your profile page, next to your username. Hovering over the icon will display your Klout score, as well as the networks you are active on. Please note that this user information will only display to other users who are logged in – it will not show to anonymous users. If you haven’t already done so, we encourage you to login to the community and join or login to Klout via the new components to start seeing your score and connected networks reflected in your community profile. And if you ever decide you do not want to display all of your social network profiles, or want to disconnect your community profile from Klout, you can easily do so by login in to Klout and navigating to Settings > Networks We look forward to your thoughts on this alpha functionality – and don’t hesitate to let us know if you have any questions!7.3KViews4CommentsDid you know: Floating your favourite discussion styles
As many of you know, the Lithium Platform has been around for quite a few years now and has lots of features. Sometimes, people tend to forget about features that are actually quite handy. In this case, I wanted to call out a feature that has been in the platform for years but I had forgotten about it, mainly because I have worked on a lot of communities in recent years that have customized landing pages etc. Did you know you can float a Discussion Style Node (Forum, Blog, TKB, Idea Exchange, Q&A, Contests and Groups)? Simply browse to your favourite areas, go to the node level (e.g. board) options and choose “Float this item to the top”. This area will now appear at the top of your board listings. To remove floated discussion styles, follow the same process. Go to the Options at the top of the page and the option will have changed to Unfloat this Item. This purpose of this feature varies; for example, expert users may want their areas to reach product managers who would like to monitor their own areas of expertise among others. Should you have any questions about this feature, please do not hesitate to ask. Additionally, please expound upon any frequently used features or features you feel are under-utilized. Would love to hear from you.ViewsCommentEdit Link Associated with Logo in Header in Aurora
In Auroa, it would be beneficial to be able to edit the link associated with the logo in the header, i.e. instead of pointing to community home, point to a product site. This will also not allow real estate on the navigation bar to not be taken up by linking externally.ViewsCommentUpdate to Private Messages V3
Any reason why Atlas isn't using the new PM experience? In general I'd love to see Atlas show off all of the new features I guess? Dogfooding is good after-all and since a customer 'demo' site doesn't exist implementing new features in Atlas allows me and other CM's to learn more, see it works etc... Its good for you, and good for us 🙂ViewsCommentsAdd Atlas to SSO making it easier to toggle between
Please find a way to add Atlas to the menu: Users should easily be able to toggle to and from Atlas. For example, if I'm in marketing, I want to go to the same menu to find Atlas as I would Care. Accessing and logging into Atlas right now does not make sense.ViewsCommentsCustomer Feedback (NPS/CSAT) is Available!
We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conversation. These prompts for feedback are sent directly in-channel, which means that the customer is not taken to an external website for feedback. Easier participation typically equates to higher response rates. In our Early Access program, we saw response rates trend as high as 80% for some brands! This is a great opportunity to supplement your current feedback strategies. Customer feedback can be used with Facebook Messenger, Khoros Brand Messenger, Apple Business Chat, or SMS. The powerful customization options allows admins to create feedback rules that will trigger the survey based on your criteria as well as create custom questions. In Analytics, customer feedback is captured and made available on your shared dashboards and monitor walls. Review our documentation and start taking advantage of this feature today!ViewsSign in to react to this postCommentsShare more company news...
I follow lithium on almost all social platforms they are active "I'm just that sad" lol anyway I have noticed that you share some really good stuff on Facebook that never gets to the community and I would like to suggest that it's built into the community content calendar as I think plenty would benefit from it. For or example I have just noticed a post which talks about a lithium command centre, this is exciting stuff!!! Would it be possible to get maybe MikeW or DaveEv to do a blog update on what this is, how it uses big data, what's possible and what it could potentially mean for other users?ViewsComments
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