[Podcast] Audience-First: Lessons & Strategies for Building a Better Brand
Audience-First: Lessons & Strategies for Building a Better Brand A big thank you to everyone taking time to listen to our podcast, and giving us such positive reviews! For our 3rd episode of Titans of Customer Engagement, Director of Social and Content Marketing at Randstad USA, Karen Pace (KPace), joins the show to discuss social justice lessons & marketing strategies that have strengthened Ranstad’s mission to be truly audience first. Don't forget to share with your peers, leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan status8.4KViewsSign in to react to this post2Comments[Podcast] Being Present on Social Media: It’s Harder than You Think
It’s finally here, and we couldn’t be more excited. The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast, Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert ExperianKerr, Social Media Manager of Customer Service at Experian. The Titans podcast features Khoros customers sharing best practices, insight on the evolution of customer and business demands, and what is or is not working when it comes to successful digital customer engagement strategies. Please share with your peers, leave us a rating or review, and continue the conversation in the comments section! Listen to strategic conversations with your peers and leaders about creating the world’s greatest customer experiences. Now available where you listen to your favorite podcasts Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Also, don't miss out on CX Confessions: The Customer Experience Show, a thought leadership podcast on CX featuring C-suite executives Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan statusViewsSign in to react to this postComment[Podcast] Socialize by Using Social: Engaging Customers for Exceptional CX
Socialize by Using Social: Engaging Customers for Exceptional CX The Customer Engagement team is back with the second episode of Titans of Customer Engagement: A Customer Experience Podcast. In this episode of Titans of Customer Engagement, we interviewed Lars Aaes (larsaaes), Social Media Team lead at TV 2 Marketing, about how TV networks create their social media strategies and what they're looking to achieve. Don't forget to share with your peers, leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan statusViewsSign in to react to this postComment[Podcast] NetApp Community Channels: Measuring Growth & Implementing New Features
For our 5th episode of Titans of Customer Engagement, Drew Claybrook (Drew_C), Digital Support Community Manager of NetApp, joins the show to discuss his experience with NetApp and how they’re expanding community channels to provide even better customer support. Don't forget to share with your peers, leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan statusViewsSign in to react to this postComment[Podcast] Strategizing Social Media for an Ever-Evolving World
Lucas Diorio (ldiorio), Social Media Manager at GTB, joins us for an episode of Titans of Customer Engagement to discuss his ideas on how to keep up in an ever-changing digital landscape. Don't forget to share with your peers, leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan statusViewsSign in to react to this postComment[Podcast] Invest for Impact: Transforming a Legacy Brand with Digital Engagement
Invest for Impact: Transforming a Legacy Brand with Digital Engagement For our 4th episode of Titans of Customer Engagement, we talked with Kelsey Jones Art (kelseyjonesart), Social Media Lead at MITRE Corporation, about shifting a longstanding organization into the social media space. Don't forget to share with your peers, leave us a rating or review, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan statusViewsSign in to react to this postComment[Podcast] The Value of Internal & External Brand Communication
Working in digital engagement is a constant learning process filled with many opportunities to test, learn, and change directions. If there is one thing you can take away from today's guest, it’s that learning and shifting is all part of the growth process. Jeff Shurtliff (jeffshurtliff), Business Applications Manager & Developer at RSA, joins the podcast to share his experience in launching new digital programs, and how to support and inform customers by involving them in development and testing. Here's a sneak peek: Community integrations with both JIRA and SFDC to help bring the power of community to key internal teams whose participation and contributions are critical to overall community performance. The importance of User Acceptance Training, particularly in a large deployment The importance of internal and external communications when making changes to the community Utilizing easy to access data to help plan knowledge content for the community Subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen (GijsN). With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading. Here’s a sneak peek into the episode The beginnings of Flow.AI and the Khoros automation framework Supporting agents with automation by listening to their pain points The velocity of conversational AI technology in different industries Using AI to help customers better utilize social channels to get what they want Guiding bots to be partners on our journey to create Check out these Khoros resources for more information Take a tour of our Accelerated Community Management solution The High Cost of Low Agent Retention + NEW AUDIBLE VERSION A Deep dive into AI entering the creative space Lensa AI photo editor faces backlash To hear more interviews like this, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments[Podcast] Leadership Tips for Building a User Community
In this episode, Cyber Security Evangelist at Check Point, Dameon Welch-Abernathy (aka phoneboy) talks about launching, growing, and leading user communities. A community, whether in-person or virtual, isn’t just a set-it-and-forget-it type of project. It takes a lot of involvement from all types of users and leaders to create a space that invites participation. Don't forget to share with your peers, subscribe, leave us a rating, and continue the conversation in the comments section! Hit that subscribe button wherever you listen to your favorite podcasts! Apple Podcasts Spotify Amazon Google Podcasts Stitcher TuneIn &Quote_Ep8_Dameon Welch-Abernathy_v1_Quote 2.png Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan statusViewsSign in to react to this postComments[Podcast] How to Make Community Crucial, with Invoca’s Maria Ogneva
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva (themaria) , Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community. Hear first hand how to position your community to benefit both your customers and your colleagues. Here’s a sneak peek into the episode Ways to build your broad-based coalition with executive backing. Staying aligned on goals and KPIs with a steering committee The importance of getting into the habit of reporting how you’re meeting your goals. The value of slowing down to move faster down the road. Working with CSMs so Community works for them, freeing up their time from repetitive Q&A across their customers. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts Spotify Amazon Google PodcastsViewsSign in to react to this postComments
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