Member Experience

Community languages

Community pages and email notifications are now available in Spanish, French, and Japanese translations. More languages, including German, Italian, Portuguese (Brazil and Portugal), Dutch (Netherlands), Polish, and Russian, will be available soon.

Administrator Experience

Designer

Knowledge Base Article page template options

Several new options are available for the Knowledge Base Article content widget located on the Knowledge Base Article page template.

1. Open the Account menu and select Designer.
2. Select Page Templates.
3. Open the Knowledge Base Article template where you want to adjust the configuration of a Knowledge Base Article content widget.
4. Open the Edit Widget panel for the main knowledge base article content widget.
5. In the Page item elements section, turn off or on the Date, Versions, Helpfulness, and Guide navigation elements as desired.
6. In the Display contributors as drop-down menu, select None, Link, or Detailed panel.
   
7. Select Save and Publish to apply your changes to the community.

Refer to Knowledge Base Article content widget configuration for more information.

Header & Footer widget options

When you add or edit a custom or Text/HTML widget to the Header & Footer template, two new options are now available in the More options section.

• Use width of page content: Sets the widget as wide as the page content only rather than as wide as the browser window.
• Remove widget wrapper: Removes the default padding around the widget.

To learn more about the Header & Footer template, refer to Header & Footer configuration. For information about custom and HTML widgets, see Custom widget configuration and Text/HTML widget configuration.

Place information widget descriptions

Place information widgets now show more lines of description on their corresponding dashboard pages. When you add or edit a place information widget (Group Information, Category Information, KB Information, etc.), the Max lines of description text slider now enables you to set up to 20 lines of text for the place’s description. This ensures that the place information widget is not truncated, and members can view the full description when they visit a place dashboard.

Check out our documentation for more information on all widgets (including place information widgets) in our Page Templates KB guide.

Real-time Community Firehose

With Community Firehose, community managers can now access a near real-time stream that captures key event metadata, keeping them informed and enabling prompt responses to critical events. These streams are delivered directly to specified endpoints., with a brief delay of approximately 30 seconds from when the event occurred.

Note: Reach out to your Customer Account Executive (CAE) to learn more about Community Firehose.

Due to the volume of events involved, Page View and Search events are excluded from the Firehose event stream.

Once configured, edit and save the Community Firehose settings, including the REST endpoint, Client ID, and Client Secret, under Account menu >  Dev Tools > Firehose.

Learn more about Community Firehose. 

Learn how events can be delivered to REST endpoints.

Developer Experience

JWT SSO

JSON Web Token Single Sign On (JWT SSO) is a sign-on mechanism that uses a JWT token to authenticate a user. The JWT token is used for authentication and authorization as it contains information that verifies the user's identity and permissions. JWT SSO can be encrypted to protect sensitive data, reducing token tampering during transmission.

Learn more about working with JWT SSO.

KB Guides GraphQL API Updates

We have numerous updates for the GraphQL API that make organizing and querying posts and KB Guides easier. These include fields that point to the latest revision (unpublished or published) of a post, sorting by most recently edited, and for identifying which guides come before and after a target article.

The user type also includes a new title field, enabling you to view and add titles to user profiles.

We have a full breakdown of these updates in the Developer Docs Portal change log.

You can browse our GraphQL API schema and test queries on our demo content in our GraphQL documentation.

You found it. We fixed it.

Authentication

• We updated existing configurations so member session durations now function as expected.

Case Portal

• Cases originating from outside the community now load as expected.

Comments

• Quoting code blocks in comments now works as expected.

KB Guides

• The bottom navigation on the last article in a KB guide now contains a Next button that links to the first article in the next available guide. Similarly, the bottom navigation on the first article in a KB guide now contains a Previous button that links to the last article in the previous guide.
• When you select an article in the left pane of a KB guide, the page now stays intact and only the content updates instead of the entire page re-rendering and disappearing momentarily.

My Drafts

• In the Account menu, the My Drafts link now appears as expected for any members with the View Drafts permission granted.

Media

• You can now watch embedded YouTube videos in full-screen mode.

Member Profile

• Line breaks included in a member Bio are now reflected on the member profile page.

Moderation

• Admins and moderators can now move content to places hidden from the community.
• On the Manage Content page Spam tab, selecting a spam item now opens the spam management window regardless of screen size.

Notifications

• The notification feed now populates correctly in all circumstances.
• The email address verification email notification now arrives as expected when you register for a community.

Redirects

• When you navigate to an invalid community URL, the Go to community home page link now takes you to the homepage as expected instead of leaving you on the error page.
• We’ve fixed an issue in which redirects worked only after refreshing the newly opened page.

SSO

• Community members are no longer directed to incorrect content when they open several tabs to different community posts.
• When an SSO user accesses a non-public community page, they are now redirected to a sign-in screen.
• When an SSO user signs out of the community, they are now redirected to the defined “referer” URL (the page they started on) as expected instead of the community home page.
• Issues surrounding OIDC JWT validation upon sign-in have been resolved.

Widgets

• The Category Information widget now properly displays any entered special characters as expected.
• Hovercards that appear when you hover your cursor over widget elements are now displayed in their entirety even when the browser window is reduced in size.