November 2024 Atlas Highlights

Khoros Staff

17 days ago

Here’s the Atlas content you do not want to miss!

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Stay tuned for the Khoros Kudos Winners Announcement on November 12
The results are in and we're nearly ready to announce winners of the Khoros Kudos Awards 2024.

In the meantime, check out all of the great submissions

Khoros Release Notes are now publicly available
Release notes can be accessed without having to log into Atlas, giving you and your teams better visibility into the latest resources and updates from Khoros.

Strategic Services Global Trend Round Up: 31st October 2024
Don't miss out on the latest industry updates on this week's trend report

Communities

All Aurora Product Documentation is now publicly available
Aurora documentation can be accessed without having to log into Atlas, giving you and your teams better visibility into the latest resources and updates from Khoros.

Aurora Real-time Community Firehose
Classic Real-time Community Firehose

With Community Firehose, community managers can now access a near real-time stream that captures key event metadata, keeping them informed and enabling prompt responses to critical events. These streams are delivered directly to specified endpoints., with a brief delay of approximately 30 seconds from when the event occurred.

Note: Reach out to your Customer Account Executive (CAE) to learn more about Community Firehose.

Community languages
Community pages and email notifications are now available in Spanish, French, and Japanese translations. More languages will be available soon, including German, Italian, Portuguese (Brazil and Portugal), Dutch (Netherlands), Polish, and Russian.

New options for Knowledge Base Article page template and Header & Footer widget
Several new options are available for the Knowledge Base Article content widget located on the Knowledge Base Article page template.

Also, when you add or edit a custom or Text/HTML widget to the Header & Footer template, two new options are now available in the More options section.

Classic Instructor-Led Training RECAP on Spam Management for Communities
Aurora Instructor-Led Training RECAP on Spam Management for Communities

Review our recent Instructor-Led Training on Spam Management for Khoros Communities if you are are seeing a significant increase in spam across their online communities

We've included the QA, and a link to the recording.

Care

New Apple App Store integration
The Apple App Store can now be integrated directly with Khoros Care, enabling agents to respond to ingested reviews on their iOS apps directly from Care instead of requiring an admin to respond natively from within the App Store Connect console.

Note: Due to a deprecation from Apple that was not announced ahead of time, the legacy iOS App Store integration was made unavailable earlier than expected.

WhatsApp integration message receipts, and X premium user character limit increase
When agents send messages on behalf of their brand, they can now view its status: Sent, Delivered, or Read.

For premium verified handles, we increased the character limit of agent responses to 4,000 characters.

Marketing

Social Media Marketing - Admin Essentials Learning Path
Recommended courses for Admins to learn the ideal basic Khoros Marketing configuration settings for your organization based on Khoros-provided best practices and scenarios that we provide within the course.

Social Media Marketing - Planning and Publishing Essentials
This course focuses on Publishing and the power to easily plan, schedule, manage, publish, and measure social marketing campaigns. You will learn important tools and techniques that will help you get the most out of Marketing Publishing in order to work efficiently, and effectively plan your social media strategy.

Webinars & Events

Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Upcoming

GenAI in Action: Redefining customer service | Ep 3, Thursday, Nov 14 @ 11am CT
Join us for the last episode in our 3-part webinar series and hear from IDC guest speaker Hayley Sutherland, as we discuss the importance of maintaining a robust knowledge base to successfully power automation and self-service experiences.

Community Learning Labs with Brian Oblinger
Every second Tuesday Nov 5th | 8am PT | 10am CST | 11am ET | 4pm BST
Nov 5th, Nov 19, Dec 3, and Dec 17.

Get guidance and best practices from community expert Brian Oblinger as you define your community strategy, select a vendor, implement the solution, and continue to drive long-term growth.