October 2024 Atlas Highlights

Khoros Staff

3 months ago

Hello Atlas members!

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Hello Atlas members!

Here’s everything you do not want to miss!

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Deadline fast approaching for Khoros Kudos Awards submissions
If you haven’t submitted your story for the Khoros Kudos Awards, the October 3rd deadline is days away and will NOT be extended.

Need help with your submission? Book some time with us and we'll take care of the heavy lifting!

Strategic Services Global Trend Round-Up: 26th September 2024
Stay on top of what is trending, TikTok trends, and industry trends with our Khoros Strategic Services team.

Marketing

Marketing | Facebook Metric Deprecation
Facebook has announced the deprecation of certain metrics within the Page Insights API, effective September 16th, 2024. The change will impact the availability of some metrics and features on the Khoros Marketing platform.

We have proactively taken steps to minimize the impact of the deprecated Metrics on our platform and ensure the integrity of your data.

Social Media Marketing - Admin Essentials Learning Path
Recommended courses for Admins to learn the ideal basic Khoros Marketing configuration settings for your organization based on Khoros-provided best practices and scenarios that we provide within the course.

Social Media Marketing - Planning and Publishing Essentials
This course focuses on Publishing and the power to easily plan, schedule, manage, publish, and measure social marketing campaigns. You will learn important tools and techniques that will help you get the most out of Marketing Publishing in order to work efficiently, and effectively plan your social media strategy.

Do you have a moderation crisis strategy?
If there’s one thing to understand about the digital world, it's to expect the unexpected. Whether it’s a major world event or an obscure viral moment, the landscape can change instantly, pushing companies into crisis mode. And the first place people will voice their opinions? Your brand’s social media channels.

While you can’t predict every scenario, having a clear strategy for how your brand responds to public outcry in the comments section can be the difference between stopping a crisis in its tracks or letting it escalate.

Care

Kh oros Service Manager Learning Pat h
In this course, you will outline your their company’s goals and needs to create a foundation for your configuration strategy. We will guide you through each of the configuration settings to show you how it can affect your company efficiency and how the settings will appear to those working with your platform. Each module will provide Khoros best practices, configurations based on various scenarios, and opportunities to test your knowledge.

Moderate Your Community in Khoros Care Academy Course
In this 30-minute course, you will learn the key concepts and best practices for moderating your Khoros Communities using Khoros Care. We will guide you through setting up moderation columns and utilizing moderation tools to ensure efficient community moderation. Each module provides foundational knowledge, Khoros best practices, and opportunities to test your understanding, ensuring you can effectively moderate your community in Care.

LinkedIn Company Pages: direct messages
The Khoros Care Release version 24.09.1 includes the direct message integration with LinkedIn Company pages, the ability to configure an out-of-hours work queue warning, comment ingestion on mentions for LinkedIn and Instagram, Modern Chat updates, and a bug fix.

Communities

NEW Instructor-Led Training
You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities.

Khoros is now offering live Instructor Led-Training on Spam Management for Khoros Communities Classic and Khoros Communities Aurora to help our customers.

Webinars & Events

Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.