New location, same purpose. We've moved the highlights to our new combined release notes section to provide all users a reliable snapshot of product updates, as well as any other resources that can provide inspiration or guidance.
Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Changes Coming to Atlas
Thank you for your continued feedback about the Atlas community user experience. We look forward to adopting new functionality as it is made available, and continuing to improve our user experience to make Atlas the best community it can be. Your thoughts and ideas continue to shape our Atlas community.
Let us know in the comments if you have any questions
The 2024 Khoros Kudos Awards are now open for submissions!
We're nearly a month out from the Kudos Awards submission deadline! Learn more about the benefits of the Kudos Awards and submit your story today!
Marketing
Khoros Social Media Management Fresh Features episode 5
Our newest Khoros Social Media Management feature release has dropped!
In this blog, we’ll explore key feature updates for teams using Khoros Care for Social Media Management, including CRM integration enhancements, React Native mobile SDKs for Brand Messenger, and log exports.
Building a long-term UGC Strategy
In the first of our series, Building Authentic Partnerships, we explored the role of Influencers in a brand’s marketing strategy. In conjunction with influencers or on its own, UGC (User-Generated Content) is another effective and often underutilized tool in your social media toolkit.
Care
LinkedIn Company Pages: Direct messages
The Khoros Care Release version 24.09.1 includes the direct message integration with LinkedIn Company pages, the ability to configure an out-of-hours work queue warning, comment ingestion on mentions for LinkedIn and Instagram, Modern Chat updates, and a bug fix.
Work Queue search and Modern Chat Markdown support
We improved the conversation transfer experience by implementing a Work Queue search field in the Assigned To drop-down window in conversations. This enables agents to quickly locate the work queue to which they want to send the current conversation.
We have added documentation for Markdown support in Modern Chat widgets. This includes the ability to customize how different HTML elements are rendered when they are added using Markdown syntax. You can find out more in Advanced CSS Classes.
Integrations: improved reconnection process
To streamline the integration reconnection process and ensure all page access tokens are up to date with a single action, when an admin user selects Reconnect for a Facebook, Instagram, or LinkedIn integration, all other integrations for which the user is an admin are now automatically reconnected with the updated permissions. Admins no longer need to reconnect all of their integrations individually.
To learn more about the integrations we offer, refer to Integrate Care with different sources.
Khoros Service Fresh Features episode 5
Welcome to our latest Khoros Service product release, featuring improved GenAI capabilities and improved CRM integrations.
Let's explore how these innovations can strengthen your digital customer service strategy.
Communities
Khoros Communities: Aurora 24.08 Release Notes
This release introduces the Manage Users page with options to add, delete, and manage members, and configurable page scripts for enhanced customization and performance tracking. Bug fixes ensure a smoother experience.
Note: Members will need to sign in again due to an authentication update.
Khoros Communities Fresh Features episode 5
In this blog, we'll explore three exciting feature updates that elevate the next-generation Khoros Communities solution: an expanded developer experience, the introduction of Localized Communities, and the availability of on-demand member insights.
You found it. We fixed it.
Bulk Archive - Content older than 10 years is now being archived as expected when you use the Bulk Archive option.
Events - Anonymous users are now redirected to sign-in to the community before accessing the Event creation page. This update ensures that the "Authenticate Users" setting for Events is honored.
Upcoming Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Community Learning Lab with Brian Oblinger
Join us every other Tuesday starting September 10 at 11 am ET, for eight Community Learning Lab sessions. Gain guidance and best practices for building a community from the ground up with strategic consultant, Brian Oblinger.
Community Works webinar with PTC’s Director of Online Community
Sit down for a Community Works webinar with PTC’s Director of Online Community on September 19 at 12 pm ET. Uncover strategies for scaling specialized community support and strengthening connections.
Engaging Atlas Discussions
Check out fresh discussion shoutouts every week on the Atlas homepage!
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: Claudius, Lief, AbhishekIlindra, StanGromer, sloth2073, JasonHill, KieranAgain, steffiatebay, sleslie99, and Michelle_Lynn!
Learn about what it takes to ascend to Titan status
