Inactive User
5 years agoCommunty Text - Users email textkey?
We use the Mod Tools > Escalation feature to route topics to our ticketing system via email. When a topic is escalated, a banner is shown in the topic so other staff members are aware.
Right now the banner displays:
This topic was routed to Zendesk on 11-15-2019 05:30 PM by andrew
Within Studio > Community Text (escalation.message-status.summary) looks like this:
This topic was routed to Zendesk on {2} by {3}
How I can show the users' email address - the user who escalated the thread?
Showing the email address beside the user id would be very useful for us.
Thanks!