Forum Discussion

safikhan's avatar
safikhan
Guide
3 years ago

Duplicated document_id/event_id in the bulk data extraction

Hi Everyone,

I was working with bulk data extraction and as per documentation, my assumption was document_id (event_id) is unique but our 3-day sample extraction had multiple ids(not rows) that were duplicated.

All records(rows) per repeated id were created at the same time and had same action_type (messages.delete in my case) but different message_ids. 

Is anyone aware of this issue or know what might be causing such a critical issue? 

Bulk Data API
  • MohammedF's avatar
    MohammedF
    Moderator
    3 years ago

    Hi safikhan,

    I'd recommend creating a support ticket with the information about the community, timeline, and sample records so that our support team can investigate and track it.