Email bounce handling on Khoros communities
Hello and a Happy New Year!
1.
Does Khoros by default "from: mailer@eu.khoros-mail.com" apply bounce logic to notifications sent by the community?
Inspecting the email sources I can see Variable envelope return path (VERP) being setup, so my assumption for this is yes,
but how can we tell from an API if the user has a valid email address?
2.
Upon changing the default "from" to "community@notifications.mydomain.com" the return path no longer is what it was,
instead it is the same as the from address, meaning I should be somehow responsible for dealing with bounces, is this assumption correct?
3.
Is there a recommended approach on how to tell what emails coming to that address are bounced mails?
How to tell which target email has bounced and what type it was?
Searching the internet didn't provide much in terms of SDKs (we cannot use 3rd party providers like zerobounce / mailchimp etc)
4.
How would I notify Khoros through the api to have feature parity, for detected bounces?
Trying to investigate this myself, I found the following.
Searching for user by email:
- v2 does not have this feature
- v1 returns 1 account for an email even though multiple exist (contradicting uniqueness described at rest v1 docs )
Updating user email verified status:
- neither allows setting the status
- v2 is read-only
Updating user email notification preferences:
- v1 doesn't have an option to change email only preferences, all the other options are there
- v2 can only change "email_excluded" property
Would this suffice from a product level?
5. Can Khoros be configured to use a custom SMTP relay for sending messages? no such configuration is available from the admin, and to my knowledge we are required to do through a company policy.
Thank you in advance!
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