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Natkinson's avatar
Natkinson
Genius
23 days ago

Getting a 414 error code when updating messages via API

We have a third party tool where we can update messages in TKBs. I'm using the session key for authentication using a non-SSO user with their username and password to get and refresh the session key. The user has Admin permissions across the entire community (for testing this), their email is verified, I've checked to make sure their account is correctly set up and working and that their permissions are correct.

However, when I run the call for certain TKBs, I get this error:

{"status":"error","message":"Permission Denied","data":{"type":"error_data","code":414,"developer_message":"","more_info":""},"metadata":{}}

But when I run it for other TKBs, I don't get the error. I've looked at both TKBs and I'm scratching my head. Permissions are the same, settings are the same, essentially everything is the same besides which category they're in, but I've checked permissions in all categories/sub-categories and there are no differences.

Any idea why this would happen or why I'm getting Permission Denied for a user with Admin permissions in some TKBs but not others?

1 Reply

  • Natkinson's avatar
    Natkinson
    Genius
    23 days ago

    Ignore me, I'm just being an **bleep** today apparently.

    For anyone else struggling through this vague and irrelevant error message, make sure you check to make sure you don't have tags turned OFF in the TKB where you're trying to update messages.

    Had a hunch to check some other settings and of course, tagging is turned off in the TKB that was giving me issues.