rizalvi
12 years agoMentor
Hi,Has anyone implemented a support ticketing system like Lithosphere?
Hi,
We use Bugzilla for our support ticketing system. We would like to implement the ticketing system for our community. The user experience will be just like support ticket like Lithium but Bugzilla will be the backend. We thought of couple of ways but I was wondering if someone has done similar implementation.
Thanks in advance.
Option 1 - Create UI in community and export and import data to bugzilla or other ticketing sustem
Option 2 - Serve Bugzilla in a white window in Lithium page
Option 3 - Send users to Bugzilla for filing bugs as soon as they click "done" they jump back to community.
Thoughts?
-Riz