We're experiencing a problem where comments and status updates on our Ideas Exchange that have been posted by members of our product team (with a set Khoros community role) are getting buried and ultimately missed by customers.
Is it possible to pin comments in a thread to the top of a idea exchange discussion (much like an accepted solution) based on the role of the poster?
HSCommunity - Certainly, the comments component on the ideas page can be overridden to use the custom pin feature - customisations required - or you can create a fully custom component to show the comments from the product team on top of the existing comments and below the original post, in this case, your default comments will come below the new custom pinned comments box.
I hope this helps.
Thanks for confirming VarunGrazitti do you have any more detail/context/references on how this can be achieved? We're looking to solve this with our in-house developer.
