Need to fetch information about the first response time using rest API
Hi All,
I am currently evaluating how can lithium be a useful product in my usecase which is pertaining to customer support over social networks.
I need the below information all by using Rest APIs-
1) The time for first response by an agent.
2) The current backlog that is to be responded to
3) Information about the new posts that have arrived.
Can we get the above information with lithium using Rest APIs? If yes, How can it be done?
