Forum Discussion

browneandrae's avatar
6 years ago

Permissions do not appear to be working properly

currently we have the ability to subscribe to labels enabled for all users . However some roles are not seeing the subscribe button even it's enabled. Is there another setting that we are missing.

https://tinyurl.com/y8wd7dmu

https://tinyurl.com/y8lq2sau

 

deirdreyee 

4 Replies

  • AmyS's avatar
    AmyS
    Khoros Alumni (Retired)
    6 years ago

    Is it possible that some of the accounts in question have not verified their email addresses? That could also affect the ability to subscribe/receive emails.

  • I am checking, how would i activate a user or check if a user is activated?

  • deirdreyee's avatar
    deirdreyee
    Expert
    6 years ago

    I checked, at least one is verified, so that's not the issue.

  • deirdreyee's avatar
    deirdreyee
    Expert
    6 years ago

    Is there a way for the subscription button to work if they haven't verified their email? We want this to be easy and to reduce the barriers to leveraging this - are we able to tweak the way the subscription button works so that they can see it?