Forum Discussion

4 Replies

  • AmyS's avatar
    AmyS
    Khoros Alumni (Retired)
    5 years ago

    Is it possible that some of the accounts in question have not verified their email addresses? That could also affect the ability to subscribe/receive emails.

  • I am checking, how would i activate a user or check if a user is activated?

  • deirdreyee's avatar
    deirdreyee
    Expert
    5 years ago

    I checked, at least one is verified, so that's not the issue.

  • deirdreyee's avatar
    deirdreyee
    Expert
    5 years ago

    Is there a way for the subscription button to work if they haven't verified their email? We want this to be easy and to reduce the barriers to leveraging this - are we able to tweak the way the subscription button works so that they can see it?