Hello,
There are APIs which allow you to retrieve information about messages in the platform which have been escalated. These methods are available at the Community level and also different node levels in the Community. If you look at the documentation for the Community object (http://lithosphere.lithium.com/t5/rest-api/bd-p/developers-rest-api?branch=Community) you will find methods for counting escalations (escalations/count - http://lithosphere.lithium.com/t5/rest-api/bd-p/developers-rest-api?leaf-id=Community.escalations.count#Community.escalations.count) and looking up recent escalations (escalations/recent - http://lithosphere.lithium.com/t5/rest-api/bd-p/developers-rest-api?leaf-id=Community.escalations.recent#Community.escalations.recent).
Similar methods are available on other nodes within the API. For example, you can find the same methods available on the Board object (http://lithosphere.lithium.com/t5/rest-api/bd-p/developers-rest-api?branch=Board).
Kevin I face a similar challenge. I'm looking for a way to use the API to get all threads that have been escalated in the last x minutes. Is that possible? Ideally with APIv2? The links in your last answer seem to be out of date.
I'm not aware of a way to do that directly with LiQL (API v2). Here are updated links for the docs referenced in my previous post:
