Forum Discussion

CarolineS's avatar
CarolineS
Boss
7 years ago

Turn off the "You accepted a reply to a topic you are following as a solution!" email

Hello!   I have a pet peeve against the "You accepted a reply to a topic you are following as a solution!" email. Since you did it yourself, you don't need an email about it! Also, the title is rea...
  • Fellsteruk's avatar
    Fellsteruk
    7 years ago

    Hi,

    I dont know about turning it off but however re-purposing it, rather than a notification of what you've already done maybe shift the copy so it's more of a "Hey thanks for accepting one of our answers as a solution, by doing so you're helping other customers find answers faster"

    You can edit this in STUDIO> TEXT EDITOR>EMAIL TEXT> then just select the email in question.

     

     

     

     

Fellsteruk's avatar
Fellsteruk
Boss
7 years ago

Hi,

I dont know about turning it off but however re-purposing it, rather than a notification of what you've already done maybe shift the copy so it's more of a "Hey thanks for accepting one of our answers as a solution, by doing so you're helping other customers find answers faster"

You can edit this in STUDIO> TEXT EDITOR>EMAIL TEXT> then just select the email in question.

 

 

 

 

  • CarolineS's avatar
    CarolineS
    Boss
    7 years ago

    Nice idea to re-word / re-purpose it, Fellsteruk! Thanks!

    • Fellsteruk's avatar
      Fellsteruk
      Boss
      7 years ago
      Your welcome, I've found that the easiest and best way to leverage the value of the email notifications.

      I use my "verify email notification" to make new users aware of solutions and kudos, nothing over the top but just a little creative to surface it, most people may not read it but even if a few do and then feel comfortable adding a kudo then its worth it :)
  • tealiumjustin's avatar
    tealiumjustin
    Expert
    7 years ago

    I'm curious about this too.

    I understand that any user can subscribe/follow a topic and when there's an accepted solution a notification should be sent. And isn't it true that the author of a topic is automatically subscribed to their own thread? I still wouldn't expect the author to be notified about an accepted solution immediately after they accept a solution on their own topic.

     

    I'm interested in knowing how to turn this off, too. The re-wording of the email is an OK work-around, but that messaging is better displayed directly in the page.