Forum Discussion

jaread83's avatar
jaread83
Champion
7 years ago

Why are attachments shown in a preview box now?

This has been of a bug bear for a little while for me but attachments are now shown within a preview modal and the content is served up from a cloud service somewhere.

 

Annoyingly, IT security actively blocks ALL cloud services on our network so none of our agents can view these previews of the uploaded attachments, we get the generic 'cannot connect' within the modal that is shown on all browsers when they cannot connect to a website... but they can still download the file directly.

 

Is there a way go revert attachments back to how they were before? I am not seeing any options in the features in Studio to change attachments.

 

Thanks!

 

  • ChristineC's avatar
    ChristineC
    7 years ago

    In that same section of the admin there is also a setting for "Preview attached documents in online viewer".  Have you tried disabling this?

  • TariqHussain's avatar
    TariqHussain
    Boss
    7 years ago

    jaread83-

     

    There is a setting available in community admin.

    Community Admin - System -  File attachment - Host URL to render attachment. Please Leave this field blank to serve attachments on the actual community

    • jaread83's avatar
      jaread83
      Champion
      7 years ago
      Hi TariqHussain, good to see you!

      The field is blank but attachments still load in a modal box and they are hosted on lithium.box.com (or similar?).
      • TariqHussain's avatar
        TariqHussain
        Boss
        7 years ago

        Same here jaread83 - Can you try to create a new message with attachment? and confirm if this is happening to all new messages as well?