Forum Discussion

keithkelly's avatar
4 years ago

"YOU accepted a reply..." (duh...) ...👈 can I turn this off?

I'd like to turn this off for my Atlas account AND our community.   Users WANT to receive a notification when somebody else marks a specific post as "solved" on their topic. 

But c'mon... why interrupt the user to tell them they themselves accepted a solution?  

...Imagine if the donut lady constantly pokes you on your way out the door and says "you just bought a donut."  Or, if the gas station attendant flagrantly jumps in front of your car on the way out of the lot, knocks on your window until you roll it down, and says "Sir, you just filled up your car with gas."   This is unnatural human behavior and should result in a curriculum change at Kindergartens globally.  

Likewise, I do not want our users to be interrupted by this.  Is there any way to turn it off, while leaving "somebody else marked a reply as a solution" turned on?

 

 

 

4 Replies

  • CarolineS's avatar
    CarolineS
    Boss
    4 years ago

    Yes, i like that idea! I never made the updates myself because i always procrastinate touching the email templates as long as possible :-). But if you change it please do share the code!

  • keithkelly's avatar
    keithkelly
    Leader
    4 years ago

    Fellsteruk's recommendation in there is pretty good - to repurpose the messaging to say "Thanks for accepting a solution, that helps..." 

    I mean, I'd much rather turn it off, but the re-messaging at least lets me leave this alone and get worked up about something else 😂

  • Omg definitely agree with you on this! I really hate that specific email.

    no solutions, just solidarity 🙂