You know what would be really cool? If I could submit a support case without getting the absolutely unhelpful "your post couldn't be submitted because of invalid html code" error.
First - why is it I can't submit a post if I use bold, underline, or bullets? Totally ridiculous.
Second - if you won't let me use any or one of the above, WHY IS IT IN THE TEXT EDITOR AS AN OPTION?
Third - thanks for making me solve the mystery of whatever html code isn't accepted, instead of yielding an actually helpful error message. I totally have time in my day for this nonsense.