About Aurora Knowledge Bases

Knowledge bases are perfect for storing, organizing, and sharing trusted information related to your community, products, or services. With KBs, you can publish documents that typically include reference materials, answers to frequently asked questions, how-to guides, and troubleshooting instructions. Knowledge bases are a great resource for people looking for help or answers without having to contact your Support team for help.

Knowledge base authors can create articles from scratch or from existing community content. You can track the progress of an article through the knowledge base workflow from the Knowledge Base Article Dashboard.

Here’s an example of how a KB board can look:

From any knowledge base, members with appropriate permissions can:

• Start a new article
• Edit draft or published articles
• View their own drafts
• View the revision history of published articles
• Follow or unfollow a KB board or content within the board

Those with admin permissions have additional tasks they can perform related to the following:

Knowledge Bases

• Create a Knowledge Base
• Edit Knowledge Base board settings

Articles

• Delete an article
• Move an article
• Block edits on an article

Comments and Replies

• Comments and replies on posts
• About threaded replies and comments
• Block or allow comments and replies 
• Move a comment or reply

Content Management

• Content Management Dashboard
• Overview of Content Workflow

Widgets

• Recent Content
• Top Content
  
• Places

Permissions

• Set Knowledge Base permissions