About the Aurora Case Portal

After you set up the Salesforce integration with your community, you can activate the Case Portal within the community. The Case Portal enables members to: 

• Create Support Cases directly from the community. 
• Correspond with Support agents on cases via case comments in the community. Cases can be discussed in public and private areas of the community. 
• Access their open and resolved cases from a private community page regardless of where that case originated.  

For example, you might have created several support cases via different channels (phone, email, Facebook, Twitter, and/or the community). The Case Portal enables you  to access and respond to all of your cases regardless of how they were originally opened. In the Case Portal, all the interactions between the Support agent and the user are captured in threaded conversations.

To enable Case Portal for your instance, open a Support ticket.

After the Case Portal is enabled in your community, you can set it up by performing these tasks:

• Enable and configure the Case Portal in Community Admin
• Set up Case Portal permissions