As part of the new data privacy regulation in the European Union (EU), websites are required to provide an explicit user consent for the usage of tracking cookies. Companies must also provide access to a description of the information collected/stored in those cookies.

To enable the cookie banner for your community: 

1. Sign in to your community as an Admin.
2. Open the Account menu and click Settings.

3. Go to System > Account & Privacy.
   

   

4. Under General, Select the Turn on cookie policy notification banner option and enter the URL for your cookie/privacy policy.
   

   

   Note: If you leave the URL field blank, the Learn more link in the banner goes to Khoros’ public Cookie Datasheet page.

5. Click Save.

When the cookie banner notification is enabled, every page on your community site displays the “this website uses cookies” banner:

The banner is displayed on your community site for each visitor until that visitor clicks the Accept or Decline button.

Visitors who click Preferences are presented with more granular cookie privacy options to manage. 

After visitors confirm their selections, these preferences are saved in their browser and the banner disappears.

Users must click Accept in the cookie banner and explicitly confirm their consent to activate the community cookies. Once accepted, the cookie does not appear in subsequent sign-ins.

If visitors click Decline, only the Type 1 cookies (“Strictly Necessary”) are set, and all other cookies are held back. Once rejected, the cookie banner does not appear in subsequent logins.

If visitors do not accept or decline and continue to browse the community, only the Type 1 cookies (“Strictly Necessary”) are set, and all other cookies are held back. The banner continues to show in subsequent sign-ins.

About the use of the cookie banner and its impact on visitor metrics

As required by the ePrivacy Directive in EU, this banner also blocks tracking cookies until there is an affirmative action from the visitor. This is accomplished by rejecting (clicking the Reject button on the banner) or continuing to browse the site.

Note that blocking tracking cookies until there is an affirmation from the member will have an impact on “Visits” and “Unique Visitors” metrics accuracy. Each new request of such member is considered a new, billable visit. Customers on billing visits will be affected. Learn more about Khoros cookies in our Khoros Cookies Data Sheet.