Knowledge Base Article

Knowledge Base Article content widget configuration

The Knowledge Base Article template contains the Knowledge Base Article content widget that houses the body of an article. While you cannot delete this widget, you can modify some of its features to customize the community experience.

Page item elements

  • Date: Shows the date on which the article was published (September 3, 2024) or how long ago it was published (3 days ago) depending on your settings. 
  • Versions: A badge displays the version of the article.
  • Helpfulness: Shows the “Was this article helpful?” section with sentiment emojis below the article.
  • Guide navigation: In the left panel, shows the table of contents for the knowledge base guide where this article lives (see About KB Guides).

Display contributors as

  • None: No contributors are shown.
  • Link: Select the View Contributors link to open contributors in another window.
  • Detailed panel: The list of contributors shows below the article. 

Related topics:

Published 6 months ago
Version 1.0

4 Comments

  • LauraV- That metric only shows the count of each. The reason for the article being unhelpful doesnt appear in Analytics. Is there an ETA on when this will be available?

  • LauraV's avatar
    LauraV
    Khoros Staff
    23 days ago

    Hi MSmith_iTalent and ShannonJ – Great question! For reporting purposes, in the Reports section of Analytics, the Knowledge Bases and Articles reports have metrics for Helpful Votes and Unhelpful Votes. Otherwise, there are future plans to add more functionality so that admins can further review the info.

  • When a user marks an article as helpful, or not helpful with a reasoning, where is this information stored for admins to review?