Knowledge Base Article

Aurora: Comments and replies to posts

Replies and comments spark excitement and lead to more engagement on content because they can transform a static piece of content into an interactive conversation with peers and other experts.. Threaded comments and replies help visualise the hierarchy of different conversations that can splinter off from the main topic.

Members can engage with published posts by giving Likes and commenting on them.

Let's take an example of commenting on a knowledge base article. Comments on blogs, events and ideas, and replies on forums follow the same process.

8 STEPS

1. Scroll down on the article you want to comment on

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2. Click Comment

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3. Or scroll down and directly comment on the comment box available.

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4. Type a comment

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5. Click Reply

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6. Your comment is posted.

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7. You can also comment on another comment.

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8. That's it. You're done.

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** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2051688/comment-on-articles-and-posts



You can view all the comments based on its recency and likes received.



You can also reply to comments in a threaded fashion and give Likes

Managing Comments

Community is a place where a lot of conversations pour in from different sources. It becomes necessary to keep the community clean, maintain relevance of topics being discussed, and have a healthy engagement.

There are several options with which you can manage comments or replies to forum discussions, Blogs posts, and KB articles. The availability of these options are based on member permissions.

Note:

  • By default, members who comment or reply on a piece of content (Forum discussion, blog post, idea, or KB article) will automatically follow that piece of content.
  • Members must have Manage comments on any post and Manage comments on own post permissions to edit and delete comments or replies to the post.

As an Admin or moderator you can use these options to:

 

  • Edit comments: Members who posted the reply or with elevated permissions (Admins and Moderators) can edit the reply or comment.
  • Move comments: Members with elevated permissions can move a reply or comment to the new location or start a new discussion from the reply or comment.
  • Copy Link: Any member can copy the link of the reply. When you open the link in new tab, the page focuses on the respective reply of the post:

Click View Full Discussion to view all the replies to the post.

  • Follow: Members can follow replies and comments to get notified of the updates. Learn more about following comment or reply.
  • Delete: Members with elevated permissions (Admins and moderators) can delete a comment or reply to the post. When you delete a reply, all its threaded replies are deleted along with the main reply.
  • Reject: Members with elevated permission can reject content. If you mark a post as spam and change your mind later, you can recover the message.
  • Block or allow Replies and Comments: Authors of the post or members with elevated permissions (Admins and moderators) can block and unblock new replies or comments to the post.

As a member, apart form copying link and following content you can also Report an inappropriate content.

Notification Options for Message and Reply Actions

To comply with DSA requirements, we've added a feature that notifies members when their replies or comments are edited, moved, or deleted by members with appropriate permissions. Additionally, all members who have replied to the post will receive these notifications.

 

 

Below is an example of the confirmation message you receive when you try to delete a comment on an article. 

 

 

Updated 4 months ago
Version 13.0
Communities Aurora
content management
General Tasks
Notifications
  • TeroRe's avatar
    TeroRe
    Executive
    4 days ago

    Oh, I like that automatic notification when comment is edited or deleted. Nice one 👌

  • Michelle_Lynn's avatar
    Michelle_Lynn
    Mentor
    5 days ago

    It does not appear that a User can like an Idea comment.  Even in your screenshot above, the Like is greyed out, it's not bold like Reply.  Even when permissions for Likes are set to Grant, it does not appear that users can like comments.  Is this the expected behavior?  Even Admins are unable to like an Idea comment.

    Screenshot from above:

     

    • LauraV's avatar
      LauraV
      Khoros Staff
      5 days ago

      Hi Michelle_Lynn! The screenshot in the article was not taken from an Ideas board but rather from someone viewing their own comment, which is one of the scenarios in which you cannot like a comment. 

      Some possibilities for why you may not be able to like a comment would be:

      • It is your own comment.
      • The community or category permission defaults have Like content set to Deny.
      • Your role does not have the permission for Like content set to Grant. (Sounds like this is not the case since you stated that the Likes permission is set to Grant for the members in question.) 

      Let me know if none of these are the case for you so we can look into it more. I'll also loop in SahilC in case he has additional thoughts.

      • Michelle_Lynn's avatar
        Michelle_Lynn
        Mentor
        5 days ago

        LauraV- I have looked at permissions and Likes are set to Grant.  But even as an Admin, I should be able to like someone else's comment on an idea.  Here is an example, the ability to like is grayed out.

        The ability to like an Idea Comment in Classic is not available.  Is this something that is to be available in Aurora?

        Thank you.