*This post is part of a new series highlighting communities both established, and brand new to the Khoros platform. Subscribe to the "Customer Stories” label to be notified when a new post is added to this series.*
The following responses were provided by Michelle Ferrall, Principal Product Manager at Visible:
Please share a bit of history/background about the Visible Community.
We wanted a place for our members to connect with each other. We have groups on other social platforms but didn’t have our own hosted community until we launched with Khoros. One of our top product features is Party Pay, where members can link up with others to get a discount on their wireless service. The Visible Community provides a place within our website for members to join together and get a discount.
Why did you choose to launch on the Khoros Community platform?
Visible wanted to build a platform that could quickly grow and adapt as we expand our business offerings. We needed something that could be stood up quickly.
What was most important to you and your Community team during the launch project?
Meeting our launch deadline - we launched the Community in less than one month.
What’s next?
We’re looking at creating groups to support various initiatives, utilizing the events capability, and getting feedback from members on our product offerings.
Goals:
- Divert care volume
- Grow Visible member base
- Foster connections between members
- Get product feedback from members
Community features live today:
- Forums
- Blog
- Ranks
- Badges
- Leaderboards
Visible Community Team:
- Michelle Ferrall, Principal Product Manager and Community Manager
- Kirsten Williams, Business Operations Analyst and Moderation Manager
Khoros Team & Contributors:
- Launch Project Manager: Chris Mayes
- Senior Community Strategist: Jenny Weigle
- Senior Front End Developer: Jesse Keyes
- Front End Developer: Jeanine Schoessler
- Application Engineer: Thomas Su
- Customer Success Director: Michelle Ziadie
- Customer Account Executive: Ken Ban
- Technical Account Manager: Kaleena Perkins
Atlas users, please take a moment to check out the Visible Community! Reply and let us know what you like best about it!
