Knowledge Base Article

Aurora: Manage Follow and Notification preferences for your account

You can manage your follow and notification preferences for the community.

Open the Account menu, and then click My Settings. Click Follows & Notifications. The page is divided into different areas for managing your follows and notifications:

Follows

You can filter the items you follow by clicking the drop-down menu (by default, All is selected) and choosing from among All, Content, Boards, Categories, Groups, or Tags.

Once you’ve chosen your filter, you can hover your cursor over the followed item you want to manage, click the options menu, and Unfollow.

Email Notifications 

To adjust your email notification preferences, Get Email Notifications must be turned on in your settings. When this is enabled, additional settings (Receive email notifications when…) appear that enable you to indicate the desired cadence for receiving email notifications.

For settings on which you’ve selected Daily Digest or Weekly Digest, applicable notifications are bundled and sent together in one daily or weekly email, respectively. 

Note: For the Edits are made to an article within a category or board I follow setting, email notifications are sent immediately for the For all edits (includes minor edits) and For all but minor edits options.

All settings indicate the feature area of the community to which they apply, such as All boards or KB articles and blog posts. Settings related to content apply to all content that you follow in the area indicated.

Notification Feature AreaOptions
New content is postedAll boards
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
I am mentioned in a postAll boards
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
My content is mentioned in a postAll boards
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
I receive likes on my contentAll boards
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
New content is posted using a tag I followAll boards
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
New replies are added to a topicForum discussions
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
New threaded replies are added to a topicForum discussions
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
Content is marked as solvedForum discussions
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
New comments are addedKB articles and blog posts
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest
Edits are made to an articleKB articles
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest

Edits are made to an article within a category or board I follow

KB articles
  • Never (default)
  • For all edits (includes minor edits)
  • For all but minor edits

I earn a new badge

Member profile
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest

My case is created

Case Portal
  • Never (default)
  • Immediately

My case is updated

Case Portal
  • Never (default)
  • Immediately

Someone adds a comment to my case

Case Portal
  • Never (default)
  • Immediately

Workflow updates are made in places where I am an editor

KB articles and blog posts
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest

Workflow updates are made in places where I am a publisher

KB articles and blog posts
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest

Workflow updates are made to content I follow

KB articles and blog posts
  • Never (default)
  • Immediately
  • Daily Digest
  • Weekly Digest

Advanced Settings

The following settings, which apply to both in-app (bell icon) and email notifications, enable you to personalize when you receive certain notifications. Select an option from the drop-down menu for each setting. 

Setting

Options

When I’m following a Forum Discussion, notify me about

  • New topics and replies
  • New topics only 

Send me notifications on posts I have already read

  • Never
  • Always

Related topics:

Updated 7 days ago
Version 19.0
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