Thursday, June 16th 12pm ET | 11am CT | 9am PT     Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to get a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.   Join our upcoming Snack Breaks & Hot Takes session to hear Leon Gantt, Senior Director of Customer Experience Support at SquareTrade, discuss how their team has reduced Average Handle Time (AHT), boosted First Call Resolution (FCR) rates, deflected inquiries away from their contact center, and improved the broader customer experience by unifying their voice, survey, and chat data into actionable CX insights.    As a seasoned professional with more than 25 years of leadership experience, Leon is known for driving brand growth, maximizing operational excellence and delivering financial performance. Before SquareTrade he served as the Vice President of Guest Experience at Wyndham Destinations, where he led branding, sales, marketing, and operations and managed the company’s growth and development pipeline. He also has held top leadership positions at NBC Sports, The Walt Disney Company, SeaWorld, and AllState.   ... View more

View this session on-demand.    Tuesday, February 8 1pm ET | 12pm CT | 10am PT   Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to take time for a snack, gain valuable insights from leading experts, and ask questions in the event chat.   Join our upcoming Snack Breaks & Hot Takes session to hear Derek Andersen, CEO and Co-Founder at Bevy, discuss what the future holds for community led events in 2022 and how businesses can bridge the gap between virtual and in-person events to engage all audiences.   For the past 15 years Derek has been building communities. He is the co-founder/CEO of Bevy, a SaaS product that helps companies like Salesforce, Atlassian, Google, Snowflake, and Adobe build virtual and in-person communities. He co-founded Startup Grind, a community of 600 Chapters in 125 countries educating, inspiring, and connecting startup people. Since 2012 Startup Grind has hosted 10,000 events for more than 500,000 people.  ... View more

Thursday, January 20 1pm ET | Noon CT | 10am PT   [30 minute Discussion]   Snack Breaks & Hot Takes is a digital series connecting you to experts in customer experience, brand-owned communities, and digital contact centers. Running only 30 minutes, this event offers you an opportunity to grab a snack, gain valuable insights from leading experts, and ask questions in the event chat. Join our upcoming Snack Breaks & Hot takes session to hear CEO George Huff at Opal discussing "What keeps me up at night: challenges of managing CX for an enterprise brand". What is CX to a marketer? How do you solve challenges in the CX journey with internal transparent communication of marketing activity? Companies like Opal will enable customers to have tighter collaboration across global teams and create a more customer-centric approach. https://workwithopal.com/author/george/   ... View more