Wednesday, October 12th
9amPT - 2pmPT
Don't miss out on this FREE virtual conference hosted by Khoros' strategic partner, Grazitti Interactive!
Join the event on Wednesday, October 12th to watch a lively panel discussion between Michael Puhala (VP of Solutions Strategy at Khoros), Vishal Sharma (CTO at SearchUnify), Tirza Austin (Senior Manager, Online Community at American Society of Civil Engineers) on how to build the ultimate technology infrastructure for Communities 3.0.
... But that's just the beginning! With an amazing line-up of experienced speakers, the conference will be packed with riveting conversations about reigniting community engagement with modern, cutting-edge online communities
See the full event agenda and register here: https://bit.ly/3Ch0kDY
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One of the most effective channels for self service is a brand-owned online community. Communities are engines for matching people with needs to people with resources; questions with answers, experts with novices, and emotional needs with those who have the capacity to give.
However, managing a community is equal parts art and science. Messy peer-to-peer interactions cannot be fully automated by algorithms and human managers cannot handle a large volume by themselves. Without operational tools to accelerate moderation and management tasks, a community cannot grow efficiently.
With Khoros Accelerated Community Management , our customers can say goodbye to manual routing and switching between their Community and Care instance to manage responses. And with community response analytics built into our Care product, our customers can confidently manage cross-channel conversations, agent capacity, and response times.
Take an interactive product tour of our Accelerated Community Management solution to see how our comprehensive moderation and management tools provide faster and more flexible customer support operations.
Check out these resources to learn more about Accelerated Community Management
Community Self-Service + Accelerated Community Management
The Hybrid Future is Here: Let’s modernize your agent's experience
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[Webinar] Upgrade your listening – Get hi-fi CX analytics & block out the noise
While surveys have traditionally been the primary earpiece for monitoring and improving the quality of customer service interactions, it comes with its host of challenges (i.e. the noise): they only account for 7.5% of all customer interactions, they don’t provide the context or detail needed to resolve the root cause of inefficiencies, and growing survey fatigue leads to diminishing take rates.
In today’s omnichannel world, leaders need to ditch the out-dated walkman for a hi-fi CX listening solution that provides quality, depth, and clarity to their customer feedback soundtrack by leveraging their most valuable and underutilized resource: voice data.
Watch the webinar to learn how CX and contact center leaders are going beyond surveys, using CX analytics to unify and quantify voice and text interactions into actionable insights that make it easy to resolve customer friction fast – reducing operational costs, improving agent performance, increasing sales revenue and creating omnichannel experiences that drive long-lasting loyalty in the process.
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