Hello @SheetalK    I wonder, if you can confirm, that the way, how comments on IG posts are handled differ from the Facebook way. If a customer comments on a FB post, a new conversation is created. If another user comments on the 1st user comment, it is attached to the same conversation. If the 2nd user comments directly on the FB Post, a new conversation is created. At IG it looks as if 1st level comments are gathered all in one conversation. So 50 users comment -> it is only one conversation. Does this works as designed? BR Udo ... View more