sparkygirl
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Re: "Did this solve your problem?"
Thanks Akenefick We are basically using Khoros as a skin to cover an internal slack backend. (Slack is where our answers are being worked out. We have little to no community user engagement and so must rely on employees, and employees don't want to engage with Khoros. So this is our happy medium, in that it still keeps the community alive and allows other-user answers, but doesn't annoy the employees.) What I was hoping for was that when the original community post-er returned, they would be prompted with "is your problem fixed?" In that case, regardless of whether there are a variety of replies, we can close the thread on our slack backend.160Views0likes0Comments"Did this solve your problem?"
I am trying to figure out how prompt users to respond to whether an answer solves their question. If they say "yes/solved" we'd close it out on the backend. If they say "no" it would indicate that we need to try again. I know you can trigger emails, but how do we keep the board looking good so that there aren't unanswered questions?Solved197Views0likes4CommentsRe: Slack - Community Integration
Oh crud. This is just about notifications? When @ashisheKe said "When you reply to a community post via Slack, your reply gets reflected in the community and is posted on the corresponding community thread."--what does that mean? Here is what we are trying to do: We have a khoros community and we want to add a slack workspace that is available externally. Is there a way to keep the posts in sync or are you saying our internal slack people will just get notifications that there are posts? In other words, is there no external component other than external users can also get a notification that there is a reply in Khoros?5.9KViews0likes0CommentsRe: Slack - Community Integration
Thanks AshishKe ... you say all comments will be notified via slack but will they be written back to the Khoros community pages? The functionality described above seems to be all about the Slack side...I am trying to understand how the content of threads might get over to Khoros. Thanks again for the info!6.5KViews0likes0CommentsRe: Slack - Community Integration
I may have misunderstood this. Can our community members access the slack channel if we make an open slack workspace? Or this app is only for internal people to be alerted/shown new comments in the community. Also when you say that comments from slack are written back to Khoros, do subsequent comments also get posted? Thanks!6.7KViews0likes0Comments