sparkygirl
Helper
Joined 4 years ago
User Profile
User Widgets
Contributions
Re: "Did this solve your problem?"
Thanks Akenefick We are basically using Khoros as a skin to cover an internal slack backend. (Slack is where our answers are being worked out. We have little to no community user engagement and so must rely on employees, and employees don't want to engage with Khoros. So this is our happy medium, in that it still keeps the community alive and allows other-user answers, but doesn't annoy the employees.) What I was hoping for was that when the original community post-er returned, they would be prompted with "is your problem fixed?" In that case, regardless of whether there are a variety of replies, we can close the thread on our slack backend.161Views0likes0Comments"Did this solve your problem?"
I am trying to figure out how prompt users to respond to whether an answer solves their question. If they say "yes/solved" we'd close it out on the backend. If they say "no" it would indicate that we need to try again. I know you can trigger emails, but how do we keep the board looking good so that there aren't unanswered questions?Solved218Views0likes4CommentsRedirecting based on email domain
Hi. We are trying to set up redirects for moved content. I'd like to be able to redirect our internal folks (employees and partners) to one place and all others to another. Employees and partners can be identified by their email domain. "All others" are users with any other domain. Is that possible in Khoros?63Views0likes0Comments